At a Glance
- Tasks: Manage and maintain IT systems, ensuring security and performance across platforms.
- Company: Join EML Payments, a global leader in payment technologies with a vibrant culture.
- Benefits: Enjoy 25 days leave, hybrid work, and enhanced family leave options.
- Other info: Diversity and inclusion are at the heart of our values.
- Why this job: Be part of a team that transforms everyday transactions into exceptional experiences.
- Qualifications: 3-5 years in IT administration with strong troubleshooting skills.
The predicted salary is between 35000 - 45000 € per year.
EML Payments is a global leader in payments transaction technologies, turning everyday interactions with businesses into exceptional experiences. We are an ASX listed global tech company, and we run the everyday transactions that make your life easier. EML is an issuer and processor of prepaid financial cards, ranging from reloadable cards through to traditional, single-store gift cards. Our headquarters are located in Brisbane, Australia, with approximately 450 employees across Australia, North America, and the UK/EU.
Manage and maintain corporate IT systems, including Windows and Linux servers, endpoints, and associated infrastructure, ensuring they remain current, secure, well-documented, and aligned with IT governance standards. Administer and govern enterprise cloud platforms and applications, including Microsoft 365 and Entra ID, covering identity and access control, application onboarding, configuration, and operational support. Ensure the secure adoption of cloud, SaaS, and AI-assisted productivity tools, enforcing controls in line with EML security and compliance requirements.
Maintain system security through patching, hardening, access control management, and adherence to IT security policies across on-premises and cloud environments. Monitor system and application health and performance, proactively identifying and resolving issues before they impact users or operations, leveraging AI-assisted monitoring and alerting tooling where it improves visibility and reduces manual overhead. Provide technical support to end users across devices, operating systems, and applications, resolving hardware and software issues in line with SLA targets with a customer-focused and methodical approach to problem resolution. Participate in project work and continuous improvement initiatives across Corporate Technology.
Strong technical troubleshooting skills across Windows and Linux server environments, with the ability to diagnose and resolve issues methodically and accurately. Sound knowledge of enterprise IT systems including Active Directory, group policy, and endpoint management. Security awareness with practical understanding of system hardening, access control practices, and the data handling obligations introduced by modern SaaS and AI-assisted workplace tools. Effective communication skills, with a customer-focused approach to technical support across all levels of the organisation. 3 to 5 years in IT systems administration, with experience managing Windows and Linux environments in enterprise settings. Exposure to cloud environments including Microsoft Azure or AWS. Vendor certifications such as Microsoft or CompTIA are preferred. Familiarity with system monitoring and performance management tools, including AI-assisted monitoring platforms that support proactive issue detection and resolution.
Recharge and Give Back: 25 days annual leave, 2 volunteering days, your birthday off – plus 5 extra ‘Take5’ days when you’ve used your core leave! Work Your Way: Hybrid working that fits your lifestyle and empowers smarter working. Family First: Enhanced family leave options with 12-weeks full pay for Primary Caregivers, and 4-weeks full pay for Secondary Caregivers. Invest in You: We cover your professional memberships and offer a competitive pension scheme. Private medical insurance, long-term illness cover, and life assurance. Short-term bonus scheme, Cycle2Work, 24/7 Employee Assistance Programme, and exclusive discounts via Spectrum.
Integrated into our Core Values is EML's commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and encouraged to strive to reach their full potential.
Administrator/in, IT-Administrator/in in City of London employer: EML
EML Payments is an exceptional employer that prioritises employee growth and well-being, offering a hybrid work environment that promotes work-life balance. With generous benefits such as 25 days of annual leave, enhanced family leave options, and support for professional development, EML fosters a culture of inclusivity and recognition, ensuring that every team member can thrive in their role while contributing to innovative payment solutions from our Brisbane headquarters.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator/in, IT-Administrator/in in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current EML employees on LinkedIn. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows and Linux systems, make sure to highlight that in conversations. Share specific examples of how you've tackled challenges in IT administration to impress potential employers.
✨Tip Number 3
Don’t just apply – engage! When you submit your application through our website, follow up with a friendly email expressing your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the interview by brushing up on your technical knowledge and problem-solving skills. Be ready to discuss how you would handle real-world scenarios related to system security and cloud management, as these are key areas for EML.
We think you need these skills to ace Administrator/in, IT-Administrator/in in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of IT Administrator. Highlight your experience with Windows and Linux servers, cloud platforms, and any relevant certifications. We want to see how your skills align with what EML Payments is looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your customer-focused approach to technical support – it’s key for us at EML.
Showcase Your Technical Skills:In your application, be sure to showcase your technical troubleshooting skills and familiarity with system monitoring tools. We love candidates who can demonstrate their ability to proactively identify and resolve issues, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at EML
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows and Linux server environments. Be ready to discuss your experience with Active Directory, group policy, and endpoint management. The more confident you are in your skills, the better you'll come across!
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved IT issues in the past. EML values a methodical approach to problem resolution, so think of scenarios where you proactively identified and fixed problems before they escalated.
✨Understand Cloud and Security Practices
Familiarise yourself with cloud environments like Microsoft Azure or AWS, and be ready to discuss security practices related to system hardening and access control. EML is keen on secure adoption of cloud tools, so showing your awareness here will definitely impress.
✨Communicate Like a Pro
Effective communication is key, especially when providing technical support. Practice explaining complex concepts in simple terms, as you'll need to interact with various levels within the organisation. A customer-focused approach will go a long way in making a positive impression!
