At a Glance
- Tasks: Lead client projects, manage teams, and drive technical solutions for seamless payment experiences.
- Company: Join EML Payments, a global fintech leader transforming digital payments.
- Benefits: Enjoy 25 days leave, hybrid work, and enhanced family leave options.
- Other info: Opportunities for professional growth and a supportive work culture.
- Why this job: Make an impact in a dynamic role with global collaboration and innovative tech.
- Qualifications: 7 years in project management with strong API and technical skills.
The predicted salary is between 60000 - 80000 £ per year.
EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.
About the role
The Client Delivery Team Lead is a strategic role focused on delivering complex, client-facing projects with a strong emphasis on technical execution and product expertise. This position requires advanced knowledge of our platform capabilities, API integrations, and process optimization. In addition to managing technical projects, this role includes oversight of Client Delivery Managers to ensure alignment with project goals and operational excellence, and acting as a key support to the Director during UK business hours. This position demands senior-level experience in scoping, onboarding improvements, and driving product enhancements through collaboration with cross-functional teams.
What you'll do
- Oversee and provide guidance to Client Delivery Managers to ensure successful execution of client projects
- Act as a primary support to the Director during UK business hours, ensuring continuity of leadership and decision-making
- Support technical scoping sessions with internal stakeholders to ensure all requirements are captured before project kick-off
- Manage complex projects, often including API integrations between client systems and internal platforms with precision
- Conduct rigorous testing and validation of technical deliverables prior to launch
- Collaborate with Product and Engineering teams to implement enhancements, vendor API integrations and resolve technical issues
- Drive onboarding improvements to streamline client experience and reduce time-to-value by introducing AI and automation into our processes and Product capabilities
- Provide strategic input on product improvements based on client feedback and technical feasibility
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
- 7 years of project management experience in a technical or SaaS environment
- Proven experience with API integrations and technical troubleshooting
- Experience in team oversight or leadership within a client delivery or technical project environment
- Strong leadership and mentoring skills to guide Client Delivery Managers
- Ability to translate complex client requirements into actionable technical solutions
Desirable:
- Proficiency in API concepts (REST, JSON, authentication methods)
- Advanced understanding of SaaS product architecture and capabilities
- Ability to manage multiple technical projects simultaneously
What you’ll be offered
- Recharge and Give Back: 25 days annual leave, 2 volunteering days, your birthday off – plus 5 extra ‘Take5’ days when you’ve used your core leave!
- Global Opportunities: Collaborate across Australia, the UK, North America, and Europe – with secondment opportunities available.
- Work Your Way: Hybrid working that fits your lifestyle and empowers smarter working.
- Family First: Enhanced family leave options with 12-weeks full pay for Primary Caregivers, and 4-weeks full pay for Secondary Caregivers.
- Invest in You: We cover your professional memberships and offer a competitive pension scheme.
- Wellbeing Matters: Private medical insurance, long-term illness cover, and life assurance.
- Perks & Rewards: Short-term bonus scheme, Cycle2Work, 24/7 Employee Assistance Programme, and exclusive discounts via Spectrum.Life’s BenefitsHub.
Locations
Client Delivery Team Lead in City of London, London employer: EML
EML Payments is an exceptional employer that champions innovation and employee well-being, offering a dynamic work culture that prioritises collaboration and professional growth. With global opportunities for career advancement, a hybrid working model, and generous benefits including enhanced family leave and wellness programmes, EML Payments empowers its employees to thrive both personally and professionally in the fast-paced fintech landscape.
