At a Glance
- Tasks: Manage client relationships and drive growth for a portfolio of payments clients.
- Company: Join EML Payments, a global leader in fintech with a mission to inspire digital change.
- Benefits: Enjoy hybrid working, 25 days leave, and comprehensive health benefits.
- Other info: Collaborative culture with opportunities for global career growth.
- Why this job: Build your career in Account Management while making a real impact in the fintech space.
- Qualifications: Strong relationship management skills and experience in customer-facing roles.
The predicted salary is between 35000 - 45000 £ per year.
EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our purpose is to inspire transformative digital change for our customers and communities.
The UK & European Account Management team supports and develops relationships with EML’s clients across the region. Client relationships are at the heart of everything we do at EML and we are seeking an Account Executive to own a portfolio of payments clients. You will maintain the relationships of your assigned portfolio of clients through client meetings, roadmap discussions and coordination activities that contribute to client retention and growth. As an Account Executive, you will bring order, insight and commercial discipline so strong organisational skills and commercial acumen is a must. You will be supporting segmentation of the large book of clients, analysing performance and risk that will drive decisions. This role is an ideal opportunity for someone looking to build a career in Account Management. You will gain exposure to commercial and client relationship activities, with support and mentoring from senior team members.
What You’ll Do
- Own the commercial & contractual relationship — act as the commercial owner for the assigned book of payments clients, primary contact for contractual/pricing discussions and commercial governance and renewals.
- Portfolio triage & insight — carry out ongoing structured analysis including revenue and margin contribution and product usage; develop and execute strategies aligned to target margin and operating model.
- Deliver measurable improvements in gross margin, revenue quality, and operational efficiency (e.g., repricing, cost-to-serve reduction, removing loss-making accounts, fewer bespoke processes, clean data, fewer escalations).
- Identify and support growth accounts — transition “ready” accounts to Account Managers with clear commercials, plans, and documentation.
- Maintain accurate records — update CRM systems and internal tools with relevant client information and activity, along with contract artefacts and pricing files to ensure a reliable source of truth.
Qualifications
Skills
- Relationship management – the ability to build positive working relationships
- A customer-focused mindset
- Communication skills — clear, credible communicator with the ability to be firm but fair
- Strong analytical capability with the ability to turn data into clear actions and priorities
- Strong attention to detail — ensuring changes land correctly across functions (e.g., billing and operations)
- Good organisational skills and ability to manage multiple priorities
- A proactive, team-oriented approach and willingness to learn
Experience
- Experience in a customer-facing role (e.g., customer service, sales support, account coordination, or similar)
- Experience in payments (preferably commercial experience) in financial services, fintech, or payments
- Experience managing client expectations during delivery, change, or exit preferred
Travel
Occasional travel across the UK and Europe, depending on client needs.
What You’ll Be Offered
- Hybrid working model
- 25 days annual leave + additional benefits (including birthday off and volunteering days)
- Pension, private medical insurance, and life assurance
- Access to global career opportunities within EML
- Employee assistance programme and benefits platform
Company Culture And Values
We are collaborative, innovative, and inclusive. We embrace difference and are committed to helping every employee grow and succeed.
EEO Statement
EML is committed to diversity, equity, and inclusion, ensuring all employees are treated fairly and supported to reach their full potential.
Account Executive employer: EML
EML Payments is an exceptional employer that prioritises employee growth and development within a collaborative and inclusive work culture. As an Account Executive, you will benefit from a hybrid working model, generous annual leave, and access to global career opportunities, all while being supported by a team that values innovation and diversity. Join us in making a meaningful impact in the fintech space, where your contributions will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that Account Executive role!
✨Tip Number 2
Prepare for those interviews by researching EML Payments inside out. Understand their mission, values, and recent developments in the payments sector. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their goals.
✨Tip Number 3
Showcase your relationship management skills during interviews. Share specific examples of how you've built strong client relationships in the past. Highlight your customer-focused mindset and how it aligns with EML’s commitment to client satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Account Executive role. Highlight your experience in relationship management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about fintech and how your background aligns with our mission at EML Payments. Keep it engaging and personal – we love a good story!
Showcase Your Analytical Skills:Since the role involves analysing performance and driving decisions, make sure to include examples of how you've used data to inform your actions in previous roles. We’re keen to see your analytical prowess in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at EML
✨Know Your Clients
Before the interview, research EML Payments and their client portfolio. Understand their payment solutions and how they connect customers. This will help you demonstrate your knowledge of the industry and show that you're genuinely interested in building relationships with clients.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've analysed performance metrics or client feedback to improve service delivery. This will highlight your strong analytical capability, which is crucial for the Account Executive role.
✨Demonstrate Relationship Management
Think of specific instances where you've successfully built and maintained client relationships. Be ready to share stories that illustrate your customer-focused mindset and communication skills. This will show that you can be the primary contact for contractual discussions and client governance.
✨Be Organised and Proactive
During the interview, convey your organisational skills by discussing how you manage multiple priorities. Mention any tools or methods you use to keep track of client information and activities. This will reassure them that you can maintain accurate records and support growth accounts effectively.
