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- Tasks: Process and manage workers compensation claims while providing excellent customer service.
- Company: EML is dedicated to helping people regain their lives with a supportive team culture.
- Benefits: Enjoy flexible work options, wellbeing programs, and discounts from over 350 retailers.
- Why this job: Make a positive impact daily while growing in a diverse and inclusive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: This is a permanent full-time role with opportunities for professional development.
The predicted salary is between 28800 - 43200 £ per year.
WHY EML? At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
Here are just some of the employee benefits we offer at EML:
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Access LinkedIn Learning - 18,000 courses to advance your professional education
- Up to 16 weeks paid parental leave, plus super
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
THE ROLE As part of our diverse team based in Newcastle, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. The purpose of the role is to be responsible for processing and managing workers compensation claims lodgments including the handling of phone lodgements from customers, and to support the business having claims allocated into a team equipped to deliver appropriate return to work strategies with an optimal customer experience. This will be a Permanent Full-Time position based in the Newcastle office, with flexibility to work from home.
YOUR RESPONSIBILITIES
- Gather comprehensive information at lodgement to ensure claim is assigned to the most appropriate segment to meet specific customer needs
- Provide education to our customers on the claims management process
- Improve overall quality of phone lodgement and communication
- Encourage proactive and open communication with key stakeholders during the lodgement information gathering process
ABOUT YOU
- Demonstrated experience in customer service with a passion for helping people
- Excellent verbal and written communication skills
- The ability to prioritise tasks and manage multiple claims efficiently is vital to meet deadlines and maintain a smooth workflow
- Strong understanding of medical terminology
ABOUT EML We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.
Lodgements Specialist employer: EML (Employers Mutual Limited)
Contact Detail:
EML (Employers Mutual Limited) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodgements Specialist
✨Tip Number 1
Familiarise yourself with the workers' compensation claims process. Understanding the ins and outs of how claims are lodged and managed will give you a significant edge during interviews, as you'll be able to speak confidently about your knowledge.
✨Tip Number 2
Highlight your customer service experience in conversations. Since this role requires excellent communication skills and a passion for helping people, be ready to share specific examples of how you've positively impacted customers in previous roles.
✨Tip Number 3
Network with current or former employees of EML on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare questions that demonstrate your interest in the role and the company. Asking thoughtful questions during your interview shows that you're genuinely interested in contributing to EML's mission and values.
We think you need these skills to ace Lodgements Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Lodgements Specialist position. Tailor your application to highlight relevant experience in customer service and claims management.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, particularly any roles involving claims processing or similar tasks. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage multiple claims efficiently.
Write a Strong Cover Letter: In your cover letter, express your passion for helping people and your understanding of the claims management process. Mention specific examples from your past experiences that align with the responsibilities of the role, such as improving communication or handling customer inquiries.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Lodgements Specialist role.
How to prepare for a job interview at EML (Employers Mutual Limited)
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Lodgements Specialist. Familiarise yourself with the claims management process and be ready to discuss how your experience aligns with the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your customer service experience. Be ready to explain how you've helped customers in the past and how you can apply that to this position.
✨Communicate Clearly
Excellent verbal and written communication skills are crucial for this job. Practice articulating your thoughts clearly and concisely, as you may need to explain complex information to customers during the interview.
✨Demonstrate Your Ability to Prioritise
The ability to manage multiple claims efficiently is vital. Prepare to discuss how you prioritise tasks and manage your time effectively, especially in high-pressure situations.
