Operations Manager in London

The Operations Manager plays a central role in ensuring the smooth, efficient, and professional functioning of the company's day-to-day activities. This position supports both strategic and operational needs by overseeing office management, IT coordination, event logistics, process development, and cross-departmental support. Acting as a key point of continuity across the organisation, the Operations Manager helps maintain high operational standards, drives improvements in efficiency, and enables teams to perform at their best.

What You’ll Do

• Team Leadership: Lead and support the Operations Team through coaching, training, and development.
• Conferences & Logistics: Coordinate employee attendance at domestic and international events, including scheduling, travel, accommodation, vendor liaison, and post-event reporting.
• IT Support: Oversee IT systems and infrastructure, manage hardware/software implementation, administer Office365 and KPI tools, and coordinate with external IT providers.
• Company Events: Support the planning and delivery of internal events to a high standard.
• Cross-Company Support: Provide guidance to employees and senior management, manage the company calendar, drive efficiency and productivity improvements across departments, and handle ad-hoc operational duties as needed.
• Office Management: Support the Operations Assistant in maintaining a positive office environment, including coordination with landlords, security, maintenance, and cleaning services.
• Process Management: Support and manage the Process & Workflow Lead to maintain accurate, accessible, and compliant company processes and procedures.

Who You Are

• A natural leader, motivator, and mentor.
• Proven experience in operations management or a similar role.
• Good understanding of IT systems, hardware/software implementation.
• Excellent communication and stakeholder-management skills.
• Strong organisational skills, with the ability to manage multiple priorities.
• Problem-solving mindset with the ability to work proactively and independently.
• Previous experience in event management, or booking international travel.

Key Information

• Hours: 8.30am – 5pm, Monday - Friday
• Reporting to: Head of Recruitment and Retention
• Location: London/Moorgate office, 5 days a week

What’s in it for you:

• Enjoy Bupa medical cashback after passing probation and Aviva private medical insurance after one year, keeping you covered when it matters most.
• Start with 25 days of holiday, plus an extra day for each year of service (up to 30 days!).
• From our legendary Summer Ball to festive Christmas celebrations, we love bringing everyone together.
• Enjoy free breakfast and fresh fruit to keep you energised.
• Get the chance to attend amazing events in the Wembley box.
• Take advantage of a 1.5-hour gym lunch and join company clubs, including running, football, board games, and chess.
• Our buddy program for new starters ensures you feel at home from day one.

About EMJ

EMJ's purpose is to elevate the quality of healthcare globally, by supporting all healthcare professionals with free and easy access to medical journals and lifelong learning opportunities. We do this to create Gold Medal Winners, enabling healthcare professionals to become the best versions of themselves. Similarly, we equip our employees with all the skills, tools and knowledge they need to be in the top 10% of what they do and create Gold Medal Winners in the company.

EMJ's values are focused on:

• Entire buy in: Everyone has loyalty to our vision, values, culture, and the long-term goals of EMJ. We are committed to doing so in a positive and passionate way.
• Manage your own stuff: We all need to be proactive and responsible for our own actions. This will lead to an inspiring place to work that we are all proud of.
• Going the extra mile: Always give your best performance, this will create a team that is different to anything else, full of hard working, gold medal winners.