Commercial Director in London

This is a highly visible senior leadership role responsible for end‐to‐end commercial delivery, strengthening client partnerships, and driving revenue growth across EMJ's sales and client services functions. EMJ is a trusted open‐access platform connecting healthcare professionals and pharmaceutical partners with cutting‐edge content, medical journals, and thought leadership that elevate healthcare quality worldwide.

What You'll Own

• Own and execute EMJ's commercial strategy in alignment with growth objectives.
• Lead, inspire, and develop high‐performing Sales and Client Services teams.
• Drive new business acquisition and maximise existing client relationships through retention, upsell, and strategic partnerships.
• Ensure a seamless transition from sale to delivery with exceptional client experience at every touchpoint.
• Collaborate effectively with Editorial, Marketing, Design, and Operations teams to deliver commercially effective, high‐quality solutions.
• Identify and pursue new commercial opportunities including markets, products, formats, and partnerships.
• Establish robust commercial processes, forecasting, and performance management frameworks to support scalable growth.

Success Measures

• Revenue growth: Achieving and exceeding commercial targets.
• Client retention & growth: Strong repeat business, account expansion, and long‐term partnerships.
• Client experience: Consistently high client satisfaction and Net Promoter Scores (NPS).
• Sales effectiveness: Healthy pipeline, strong conversion rates, and accurate forecasting.
• Operational excellence: Efficient handover and delivery through Client Services, with projects delivered on time and to brief.
• Team performance: Building and sustaining a high‐performing commercial organisation aligned to EMJ's values and goals.

Who You Are

The ideal candidate is a commercially driven leader with a strong track record of building revenue, leading teams, and delivering exceptional client outcomes in a fast‐paced environment.

Experience and Skills:

• Proven experience in a senior commercial leadership role (Commercial Director, Sales Director, or equivalent).
• Strong background in B2B sales, account management, and client services leadership.
• Experience in publishing, media, healthcare, life sciences, or related sectors preferred.
• Demonstrated success in growing revenue, managing large accounts, and developing new business.
• Excellent commercial acumen with strong negotiation, forecasting, and strategic planning skills.
• Ability to lead, coach, and develop high‐performing teams at scale.
• Strong stakeholder management and communication skills, both internally and externally.

Personal Attributes:

• Commercially ambitious with a growth‐focused mindset.
• A hands‐on leader who balances strategic thinking with day‐to‐day execution.
• Client‐centric, with a passion for delivering outstanding service and value.
• Resilient, adaptable, and comfortable operating in a high‐growth, evolving organisation.
• Inspirational and authentic, able to motivate teams and lead by example.

Key Information

• Reports to: CCO
• Work Environment: 5 days/week in our London/Moorgate office

About EMJ

EMJ's purpose is to elevate the quality of healthcare globally by supporting all healthcare professionals with free and easy access to medical journals and lifelong learning opportunities. We do this to create Gold Medal Winners — enabling healthcare professionals to become the best version of themselves. Likewise, we equip our employees with the skills, tools, and knowledge needed to be in the top 10% of what they do and create Gold Medal Winners within the company.

At EMJ, we believe in...

• Entire buy in: Everyone has loyalty to our vision, values, culture, and the long-term goals of EMJ. We are committed to doing so in a positive and passionate way.
• Manage your own stuff: We all need to be proactive and responsible for our own actions. This will lead to an inspiring place to work that we are all proud of.
• Going the extra mile: Always give your best performance, this will create a team that is different to anything else, full of hard working, gold medal winners.