IT Support Administrator

We’re looking for a proactive and technically minded IT Support Administrator to join our fast-paced and collaborative team. This varied role is remote and office based, supporting a broad range of hardware, software, and cloud-based systems. You’ll play a key role in maintaining and improving IT infrastructure across multiple environments—making it an ideal opportunity for someone eager to grow their skills and thrive in a dynamic, service‑led setting.

Role Overview

• Provide 1st and 2nd line support to assist with the resolution of technical issues across hardware, software, and network systems.
• Support and manage Microsoft 365 environments including user creation, group management, onboarding/offboarding of staff, and SharePoint site administration/creation.
• Administer Azure Active Directory including application management, security configurations, and virtualised server deployments.
• Maintain and troubleshoot core infrastructure components such as servers, firewalls, networking equipment, and virtualisation platforms (VMware/Hyper‑V).
• Assist with IT infrastructure projects such as cloud migrations, server installations, and network upgrades.
• Administer Intune for MDM (mobile device management) including patching, compliance policies, and device configuration.
• Implement, manage, and troubleshoot backup solutions, with patching completed via Intune and Datto.
• Support and administer VOIP telephony systems (3CX), Secure FTP platforms (LiquidFiles), and MFA/security platforms (DUO).
• Perform Windows Server administration including Active Directory, Group Policy, DNS, and DHCP.
• Administer licensing systems (e.g., Siemens Licensing), CCTV and door access control systems.
• Implement and support secure remote access for clients through VPNs and firewalls (Fortinet, WatchGuard, etc.).
• Document processes, solutions, and troubleshooting steps to maintain a detailed and accessible knowledge base.
• Proactively monitor systems and conduct routine health checks to ensure the stability and security of client environments.
• Liaise with and assist other departments (e.g., HR, Finance) with IT-related issues and application support.
• Assist with procurement of IT hardware/software and manage IT assets inventory.
• Support the wider team by providing assistance with escalations, knowledge sharing, and mentorship to improve team performance.
• Contribute to office‑based duties when required, including basic facilities management and general support.
• Keep up to date with the latest technologies and recommend improvements to IT systems, workflows, and security posture.

Skills & Experience Required

• Minimum of 2–3 years’ experience in a similar IT support role, preferably within an MSP or fast‑paced technical environment.
• Strong hands‑on experience with Office 365, including administration, migrations, and user management.
• Solid understanding of Azure AD and related services such as security, application administration, and virtual machine deployments.
• Experience in administering and managing VMware and/or Hyper‑V virtualisation platforms.
• Knowledge of MDM solutions and Intune administration, including patch management and device policies.
• Proficient in networking: LAN/WAN, DNS, DHCP, VLANs, firewalls, VPNs, and network diagnostics.
• Familiarity with Windows Server environments and associated tools (AD, GPO, etc.).
• Experience with backup solutions and patching tools (Intune, Datto).
• Exposure to VoIP systems administration, ideally 3CX, and Secure FTP (LiquidFiles).
• Experience with MFA/Security tools such as DUO.
• Ability to manage IT asset inventories and contribute to procurement processes.
• Strong problem‑solving skills and the ability to work well under pressure.
• Excellent communication and interpersonal skills, capable of translating technical jargon into plain English for end users.
• Comfortable supporting internal stakeholders across all departments, including non‑technical teams.
• Willingness to assist with general office and facilities‑related tasks when required.
• Full UK driving licence required for occasional on‑site support.

Desirable Certifications

• Microsoft Certified: Azure Administrator, or similar.
• VMware Certified Professional (VCP).
• CompTIA Certified.

What We Offer

• A competitive salary + OTE
• Hybrid working
• Private health insurance
• 25 days paid holiday per year, plus Bank Holidays.
• Additional 1 day holiday for every 2 years served up to a total of 30 days
• Gym subsidy
• Life Insurance
• Employee Assistance Program (EAP)

About Emixa

Discover the realm of digital transformation with Emixa, a company experienced in driving innovation and progress. With a team of 530 professionals, we aspire to elevate the manufacturing industry to new heights. We offer a holistic approach to our customers to strengthen their organisation. From standardised implementations to tailored advice through management consulting and the usage of unique solutions such as low‑code. Join us on our journey of growth towards becoming a leading consulting firm in our field.

Application process & contact

The application process starts with a phone or online introduction. Following that, we invite you to the office for an interview. Occasionally, we may request you to complete a case or assessment, and if there’s a mutual fit, we’ll extend a compelling offer. Acquisition in response to this vacancy is not appreciated. The unsolicited submission of candidates does not create any obligation to collaborate or to pay a recruitment fee to the respective agency. We only work with carefully selected partners.