Senior Cargo Customer Services Agent in Manchester

A winner of more than 500 international awards, Emirates operates one of the aviation world’s youngest, most environmentally-friendly and technologically advanced fleets of over 250 aircraft. Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.

Responsibilities

• Handle cargo reservations and provide customer services to all cargo agents and direct customers.
• Handle all relevant cargo bookings via telephone, emails, and online portals.
• Check incoming emails and respond or refer to the relevant personnel to ensure efficient customer service.
• Answer the telephone and deal with customer enquiries and ensure reservations are entered into the EK system correctly.
• Responsibilities cover all aspects of customer service, including POD statements, shipment status, etc.
• Coordinate all transport requirements for EK cargo bookings on a daily basis.
• Support the special cargo team with handling and coordinating inquiries and bookings pertaining to special cargo (e.g., Dangerous goods, Temperature Control/Healthcare goods, live animals and other related special cargo shipments).
• Ensure that the respective ‘ok to forward’ authorizations are obtained from EK destinations as required.
• Ensure and take responsibility for adequate flight capacity utilization in conjunction and proper flight revenues in close collaboration with the EK cargo operational departments.
• Ensure all post-flight details are relayed to the customer promptly.
• Ensure end-of-month filing of flight files and tracking messages is kept up-to-date.
• Ensure permanent bookings are entered into the system and monitored regularly to guarantee their usage.
• Carry out tasks as directed by the line supervisor.

Qualifications/Experience

• Educated to at least GCSE standard or equivalent.
• Good knowledge of Cargo Reservations and Cargo Operations.
• High level of attention to detail.
• PC-based skills including MS Word/Excel/Outlook and preferably automated cargo reservations system.
• Excellent customer service and interpersonal skills.
• Fluency in English is essential.

Information

Staff may apply if they have completed a minimum of 1 year of service with the Company in their current position. Applicants must have the legal right to live and work in the UK. The Company will not provide assistance with obtaining work permits.

Salary & Benefits

At Emirates, we believe it is important that we reward our colleagues for helping us to be the largest and one of the most successful airlines in the world. Benefits include a competitive basic salary with allowances (shift pay, transport and meal allowances). Each November a guaranteed bonus is provided and each May we operate a non-contractual profit share scheme. Additional benefits include private medical insurance, a health cash plan, employee assistance programmes and generous annual leave from day one. You will also have access to discounted flights and hotels worldwide.