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- Tasks: Supervise airport services, ensuring timely and professional customer service.
- Company: Join a leading airline committed to excellence in customer experience.
- Benefits: Competitive salary, career development, and opportunities for travel.
- Why this job: Be part of a dynamic team that makes air travel smooth and enjoyable.
- Qualifications: 4 years of airline industry experience and strong customer service skills.
- Other info: Exciting environment with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
Overview
1. JOB PURPOSE
Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and various authorities. Ensure that all relevant areas of operations are fully covered.
2. Job Accountabilities Linked to Objective Areas
- Analyse anticipated operational problems such as overbookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro-active action in line with relevant procedures to minimise disruption to customers.
- Ensure that Handling Agent, Caterer and other service providers are fully briefed regarding Emirates requirements for the day's operation (including any special handling) and that this information is updated as necessary in order to ensure a smooth and cost effective operation and that any inconvenience to our customers are minimised.
- Ensure that all post flight activity is completed correctly in order to protect Company revenue and to facilitate the handling of customers and dead load at en-route stations and destinations.
- Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence.
- Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or Airport Services Officer.
- Process all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner.
- Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to customers.
- Support, coach and develop airport services agents and other relevant personnel to ensure that they are fully briefed/debriefed of the operational requirements and they provide the required Customer service levels.
- Assist the ASM in conducting staff performance reviews in line with Performance Matters (i.e. setting staff's objectives and development plan) and support the PM process by ensuring feedback is provided to staff PM reviews within stipulated time limits.
- Carry out credit card verification and Travel documents checks diligently.
- When required support duties in the Emirates lounge.
- Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.
Qualifications
Experience: Airport Operations. Passenger Handling
Knowledge/Skills: Minimum O Level or equivalent. Must have completed relevant and recognised professional training courses in Customer Services and Ground Operations.
Experience: Given the specific requirements at outstations, a minimum of 4 years Airline Industry experience is required.
Knowledge/Skills: A working knowledge of Reservations / Fares and Ticketing, Departure Control Systems. Knowledge of Baggage Tracing and claims handling. Knowledge of Microsoft Word/ E-Mail/ Excel advantageous. Fluent in spoken and written English and local language. Advanced skills in Customer Service Delivery.
SUPERVISOR AIRPORT SERVICES in London employer: Emirates
Contact Detail:
Emirates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SUPERVISOR AIRPORT SERVICES in London
✨Tip Number 1
Network like a pro! Attend industry events, connect with airport professionals on LinkedIn, and don’t be shy about reaching out. We all know someone who knows someone, so leverage those connections to get your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they align with your experience in airport services. We want you to show them that you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and operational challenges. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that supervisor position!
We think you need these skills to ace SUPERVISOR AIRPORT SERVICES in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Supervisor Airport Services role. Highlight your relevant experience in airport operations and customer service, and don’t forget to mention any specific training you've completed that aligns with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with handling operational problems and how you’ve successfully managed teams or service providers in the past.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. Whether it’s dealing with delays or managing customer complaints, we want to see how you’ve minimised disruption and maintained high service levels.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Emirates
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and the specific services they offer. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Prepare for Operational Scenarios
Given the nature of the role, be ready to discuss how you would handle various operational challenges like delays or overbookings. Think of specific examples from your past experience where you successfully managed similar situations, as this will demonstrate your problem-solving skills.
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, prepare to share instances where you went above and beyond for a customer. Highlight your ability to handle complaints efficiently and restore passenger confidence, as this is crucial for the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
