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- Tasks: Assist customers at the airport, ensuring top-notch service and smooth operations.
- Company: Join a leading airline known for its exceptional customer care.
- Benefits: Enjoy a competitive salary and great benefits while working in a dynamic environment.
- Why this job: Be part of an exciting team that makes travel easier and more enjoyable for everyone.
- Qualifications: Must have 'O' Level or equivalent and experience in customer service.
- Other info: Opportunities for growth and development in the airline industry.
The predicted salary is between 28800 - 43200 £ per year.
Provide assistance to customers on arrival and departure, ensuring high quality and professional customer service is maintained at all times.
Ascertaining the requirements of various categories of customers such as unaccompanied minors, customers with reduced mobility etc., ensuring appropriate special services and facilities are provided to meet the special service requirements of the customers.
Co-ordinate the airport operation of chauffeur-driven limousines for eligible customers after arrival, and open the Emirates arrival information desk.
Monitor the arrival immigration problems, retrieve relevant documentation and report accordingly ensuring adherence to all procedures with regard to travel, immigration and safety regulations.
Monitor check-in including 'queue-combing' to keep customers informed of checking delays, identifying and giving priority to Premium customers and ensure service standards are maintained.
Assist in, and if necessary, conduct, the preparation and completion of pre and post flight documentation and statistical information/reporting to ensure all data is accurately accounted for.
Provide cover in the absence of the senior team members during leave/sickness/training as directed by the Airport Services Officer or other senior colleague.
Assist in dealing with problems such as delays, disruptions, excess baggage or denied boarding including implementation of 'Options' within the guidelines provided by the Senior Staff on Duty in order to retain customers' confidence and loyalty. Also ensure eligible customers are provided with accommodation and transport as per applicable procedures.
Where required, assist with, and if necessary, conduct, check-in, boarding at the gates as per laid down procedures, provide announcements, and carry out hand baggage removal, handling of late-to gate customers, flight coupon reconciliation and head count confirmation to ensure safe and on time departure of flights.
Monitor baggage delivery performance against agreed standards, keeping customers informed about any delays or irregularities with their baggage to maintain an efficient baggage delivery service to customers and monitor files creation and quality of baggage services as per Emirates Standard Operating Procedure.
When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.
The job holder will be expected to make decisions affecting operations on a day to day basis in line with applicable local procedures.
As an Emirates Airport Services Agent, you will work in all areas of the Airport operation, supporting and overseeing check-in, boarding, ramp and lounge.
The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.
Qualification
- Minimum 'O' Level or equivalent
- Airline Industry experience is required
- Experience within a Premium Lounge environment, hospitality, or F&B industry would also be an advantage
- Must have completed relevant and recognized professional training courses in Customer Services and Ground Operations
- Knowledge of Basic Fares and Ticketing would be advantageous
- Fluency in written and spoken English.
Applicants must have the legal right to live and work in the United Kingdom. The Company will not provide assistance with obtaining work permits. Current staff may apply if they have completed a minimum of 1 year of service with the Company/in their current position. Staff who have moved to their current position following a lateral transfer may apply at any time.
Salary & benefits
Competitive salary
Competitive benefits
Airport Services Agent in London employer: Emirates
Contact Detail:
Emirates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Services Agent in London
✨Tip Number 1
Get to know the company inside out! Research Emirates and their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. Focus on how you'd handle specific situations like delays or customer complaints, as these are key in the Airport Services Agent role.
✨Tip Number 3
Network, network, network! Connect with current or former Emirates employees on LinkedIn. They can provide insider tips and might even refer you for the position, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing the job with Emirates.
We think you need these skills to ace Airport Services Agent in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in high-pressure environments like airports. We want to see how you’ve gone above and beyond to assist customers, so share specific examples!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand the role and can relate their skills directly to what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for the job shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Emirates
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Airport Services Agent. Familiarise yourself with customer service protocols, especially for special categories like unaccompanied minors or customers with reduced mobility. This knowledge will help you demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you handled delays or disruptions effectively. Being able to articulate these experiences will show that you can maintain high service standards under pressure.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, problem-solving, and handling difficult customers. Practising your responses will help you feel more confident during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewer's time and reflects the professional image expected in the airline industry. Plus, being punctual gives you a moment to relax and gather your thoughts before the interview starts.