At a Glance
- Tasks: Assist customers at the airport, ensuring top-notch service and smooth operations.
- Company: Join a leading airline known for its exceptional customer care.
- Benefits: Enjoy a competitive salary and great benefits while working in a dynamic environment.
- Other info: Opportunities for growth and development in the airline industry.
- Why this job: Be part of an exciting team that makes travel easier and more enjoyable for everyone.
- Qualifications: Must have 'O' Level or equivalent and experience in customer service.
The predicted salary is between 28800 - 43200 £ per year.
Provide assistance to customers on arrival and departure, ensuring high quality and professional customer service is maintained at all times.
Ascertaining the requirements of various categories of customers such as unaccompanied minors, customers with reduced mobility etc., ensuring appropriate special services and facilities are provided to meet the special service requirements of the customers.
Co-ordinate the airport operation of chauffeur-driven limousines for eligible customers after arrival, and open the Emirates arrival information desk.
Monitor the arrival immigration problems, retrieve relevant documentation and report accordingly ensuring adherence to all procedures with regard to travel, immigration and safety regulations.
Monitor check-in including 'queue-combing' to keep customers informed of checking delays, identifying and giving priority to Premium customers and ensure service standards are maintained.
Assist in, and if necessary, conduct, the preparation and completion of pre and post flight documentation and statistical information/reporting to ensure all data is accurately accounted for.
Provide cover in the absence of the senior team members during leave/sickness/training as directed by the Airport Services Officer or other senior colleague.
Assist in dealing with problems such as delays, disruptions, excess baggage or denied boarding including implementation of 'Options' within the guidelines provided by the Senior Staff on Duty in order to retain customers' confidence and loyalty. Also ensure eligible customers are provided with accommodation and transport as per applicable procedures.
Where required, assist with, and if necessary, conduct, check-in, boarding at the gates as per laid down procedures, provide announcements, and carry out hand baggage removal, handling of late-to gate customers, flight coupon reconciliation and head count confirmation to ensure safe and on time departure of flights.
Monitor baggage delivery performance against agreed standards, keeping customers informed about any delays or irregularities with their baggage to maintain an efficient baggage delivery service to customers and monitor files creation and quality of baggage services as per Emirates Standard Operating Procedure.
When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.
The job holder will be expected to make decisions affecting operations on a day to day basis in line with applicable local procedures.
As an Emirates Airport Services Agent, you will work in all areas of the Airport operation, supporting and overseeing check-in, boarding, ramp and lounge.
The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.
Qualification
- Minimum 'O' Level or equivalent
- Airline Industry experience is required
- Experience within a Premium Lounge environment, hospitality, or F&B industry would also be an advantage
- Must have completed relevant and recognized professional training courses in Customer Services and Ground Operations
- Knowledge of Basic Fares and Ticketing would be advantageous
- Fluency in written and spoken English.
Applicants must have the legal right to live and work in the United Kingdom. The Company will not provide assistance with obtaining work permits. Current staff may apply if they have completed a minimum of 1 year of service with the Company/in their current position. Staff who have moved to their current position following a lateral transfer may apply at any time.
Salary & benefits
Competitive salary
Competitive benefits
Airport Services Agent in London employer: Emirates
As an Airport Services Agent with Emirates, you will be part of a dynamic team dedicated to delivering exceptional customer service in a fast-paced airport environment. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement, all while enjoying competitive salaries and benefits. Join us at one of the world's leading airlines, where your contributions directly enhance the travel experience for our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Airport Services Agent in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Emirates. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Emirates before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Airport Services Agent in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Emirates:Your cover letter is your chance to shine! Tell us why you want to work at Emirates specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Emirates!
How to prepare for a job interview at Emirates
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
