At a Glance
- Tasks: Support IT operations and enhance customer service for Emirates in the UK and Ireland.
- Company: Join Emirates, a leading airline with an award-winning fleet and a focus on innovation.
- Benefits: Competitive salary, excellent working conditions, and opportunities for professional growth.
- Other info: Opportunity to travel and work on exciting corporate projects across Europe.
- Why this job: Be part of a dynamic team improving IT services in a globally recognised airline.
- Qualifications: 5+ years in IT operations, experience in airline systems, and relevant certifications.
The predicted salary is between 31500 - 38500 £ per year.
Job Purpose
A winner of more than 500 international awards, Emirates operates one of the aviation world’s youngest, most environmentally-friendly and technologically advanced-fleet of over 250 aircraft.
Job Purpose
A winner of more than 500 international awards, Emirates operates one of the aviation world’s youngest, most environmentally-friendly and technologically advanced-fleet of over 250 aircraft.
Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific.
The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.
To ensure that the incident management and operational management process are understood, lived and continuously improved in collaboration with Emirates Group IT teams based in Dubai and ensuring that operational activities are carried out with minimal interruption to the business.
Ensure that all departmental policies governing operational procedures are properly met to achieve a consistently high level of service to the customers.
- To ensure that the incident management and operational management process are understood, lived and continuously improved in collaboration with Emirates Group IT teams based in Dubai, ensuring that operational activities are carried out with minimal interruption to the business.
- Ensure all departmental policies governing operational procedures are properly met to achieve a consistently high level of service to the customers.
- To ensure all IT Services are provided to Emirates Group customers in the UK and Ireland region within agreed Service Level Objectives (SLOs).
- Perform trend analysis on Incidents raised in the UK and Ireland region and recommend corrective action to minimise same.
- Identify opportunities for improvement through the identification of recurring technical issues, take ownership and closely work with IT teams in Dubai to drive product and process improvement.
- Assist Problem and Change Management teams and act as Process Champion.
- Perform end-user satisfaction surveys and develop action plans to address areas needing improvement to ensure a positive customer support experience built on communication, problem solving and timely resolution of service disruptions.
- Continuously review, improvise and implement support processes & procedures for existing systems, in line with departmental policies and co-ordinate with internal and external service providers to ensure that Service level agreements are met.
- Conduct regular meetings with the business, support teams and external service providers to reduce instances of SLO breaches and identify opportunities for service improvements.
- Guide and collaborate with other service providers in the country to deliver their services effectively.
- Ensure all IT assets in the assigned region are well managed over the full life cycle – Local purchase, audited on regular basis and items not in use recovered, decommissioned or disposed of as per corporate policies and best practices of the region.
- Must be willing to travel and assist with short duration Emirates Group corporate projects in the UK and European region as directed by management in UK or HQ.
- Qualification
- University degree in an IT or business-related discipline.
- 5+ yrs of specialist technical experience within an IT operational based environment.
- Must have extensive proven experience in Airline systems and operations and environments of a similar size and complexity.
- Relevant industry standard certification for example in ITIL/CCNA/MCSE.
- Fluent in spoken and written English.
- Critical Competencies
- Delivering
- Drive
- Collaboration
- Engaging Others
- Open to Opportunity
Must have the legal right to live and work in the UK.
- Salary & benefits
- To be discussed
- Competitive
- #J-18808-Ljbffr
IT Senior Support Engineer - London employer: Emirates
Emirates is an exceptional employer, offering cabin crew members the chance to thrive in a vibrant and diverse environment in Dubai. With a competitive, tax-free salary, comprehensive benefits, and opportunities for personal and professional growth, employees are supported in their journey to deliver outstanding service. The company's commitment to safety and customer satisfaction fosters a collaborative work culture where every team member can shine.
StudySmarter Expert Advice🤫
We think this is how you could land IT Senior Support Engineer - London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Emirates values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Emirates might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Emirates!
✨Direct Apply to Emirates
Let's not forget to apply directly through the Emirates website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Senior Support Engineer - London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Emirates.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Emirates. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Emirates
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
