At a Glance
- Tasks: Deliver outstanding customer service at check-in, boarding, and baggage handling.
- Company: Join Emirates, a globally recognised brand known for excellence and innovation.
- Benefits: Enjoy unlimited standby travel, hotel discounts, and exclusive lifestyle perks.
- Other info: Dynamic airport environment with opportunities for growth and adventure.
- Why this job: Be part of a global team and enhance your career while travelling the world.
- Qualifications: Customer service experience and excellent interpersonal skills required.
The predicted salary is between 24000 - 30000 £ per year.
At Emirates, we connect the world through our global hub in Dubai, ensuring our customers always 'Fly Better'. As one of the most recognised and admired brands globally, we are driven by innovation and excellence. Emirates in Glasgow Airport is now looking for our next Airport Services Agent to join the team that will support our passengers and partners with delivering outstanding services.
As our next Airport Services Agent you will need to support frontline operations, ensuring safe, efficient and customer‑focused service delivery. The role involves assisting with oversight of check‑in, boarding, baggage, ramp, lounges, hotel, and terminal control activities and service recovery.
What You'll Be Doing
- You’ll be at the heart of the Emirates customer journey, delivering a smooth, friendly and professional service across check‑in, boarding, special services, baggage, and lounge operations.
- From welcoming customers at check‑in to supporting on‑time departures, handling premium customer needs, resolving baggage or travel issues, and assisting with ticketing and reservations, you’ll help make every journey seamless.
- You’ll also support the wider airport team by keeping operations running efficiently, guiding colleagues, maintaining high service standards, and ensuring all safety, security and company procedures are followed at every stage.
To Be Considered For This Role You Must Have
- The unrestricted right to live and work in the UK
- Be fluent in spoken and written English
- Able to hold a full airport pass
- At least two years of relevant customer service experience
- Excellent interpersonal skills
- The ability to work shifts
You Will Have An Edge If
- You have a strong understanding of airport procedures and systems, including IATA standards
- You are analytical and enjoy solving problems with attention to detail
- You have at least two years experience with either a GHA or Airline
- Can speak additional languages
Salary & Benefits
At Emirates, we don't just connect destinations - we create journeys defined by excellence, ambition, and opportunity. As part of our global team, you will represent a brand synonymous with world‑class service while shaping our continued success in Glasgow Airport. Our rewards extend beyond the workplace, offering a lifestyle that reflects the spirit of travel, some of which include:
- Unlimited standby travel across our global network, opening the door to extraordinary destinations and access to discounted confirmed tickets.
- Preferential hotel rates worldwide, allowing you to experience the finest stays wherever you go.
- Access to the Emirates Platinum Card, unlocking an exclusive range of lifestyle, retail and travel benefits.
- Interline travel benefits with partner airlines, expanding your access to travel across the world.
This is more than a job, it's an opportunity to immerse yourself in a truly global lifestyle, where your career and your passion for travel move forward together.
Airport Services Agent - Glasgow employer: Emirates
Emirates is an exceptional employer, offering cabin crew members the chance to thrive in a vibrant and diverse environment in Dubai. With a competitive, tax-free salary, comprehensive benefits, and opportunities for personal and professional growth, employees are supported in their journey to deliver outstanding service. The company's commitment to safety and customer satisfaction fosters a collaborative work culture where every team member can shine.
StudySmarter Expert Advice🤫
We think this is how you could land Airport Services Agent - Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Emirates. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Emirates before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Airport Services Agent - Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Emirates:Your cover letter is your chance to shine! Tell us why you want to work at Emirates specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Emirates!
How to prepare for a job interview at Emirates
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
