Job Purpose
Emirates Holidays is part of the Emirates Group, offering a broad range of curated holiday packages to top global destination including Dubai, the Indian Ocean, the Far East, East Africa, South Africa & Australia. We combine the strength of a world-renowned brand with a local, customer-focused approach in the UK. Our passionate team is dedicated to delivering exceptional services and creating unforgettable travel experiences for every customer.
Our E-Commerce Executive plays an important role in shaping how customers discover, explore and book Emirates Holidays online. You will help bring our destinations, offers and experiences to life across our digital channels, supporting website content, digital merchandising, email marketing and campaign activity to deliver a seamless and inspiring customer journey.
We are looking for someone who combines strong commercial awareness with a genuine passion for digital. You will be curious, creative and confident using data and customer insight to improve performance, enhance conversion and identify new opportunities for growth. Working closely with teams across Product, Marketing, Commercial and Technology, you will help ensure every digital touchpoint reflects the quality, attention to detail and customer experience expected from Emirates Holidays.
A day in the life of an E-Commerce Executive could involve:
- Supporting the delivery of online revenue, conversion and commercial performance targets across Emirates Holidays’ digital channels.
- Creating, updating and maintaining engaging, accurate and SEO-optimised website content.
- Merchandising destinations, offers and promotions across our digital channels.
- Building, scheduling and deploying email marketing campaigns, while monitoring engagement and performance.
- Reviewing website performance and customer behaviour to support ongoing improvements.
- Supporting A/B testing and customer journey improvements to enhance the online experience.
- Conducting regular website checks to ensure content, functionality and presentation remain accurate, up to date and aligned with brand standards.
- Producing regular trading, campaign and website performance reports.
- Working closely with Product, Commercial, Marketing, Systems and IT teams to deliver campaigns, resolve website issues and improve the digital customer experience.
- Ensuring digital content and campaign activity complies with relevant legal, regulatory and advertising requirements.
This is an office-based role, working five days per week alongside our Product, Commercial, Marketing and Digital teams.
Qualification
To Be Considered For This Role You Must Have
- Previous experience in e-commerce, digital marketing, online trading or a similar digital role.
- Experience updating website content and supporting digital campaigns.
- A good understanding of online sales, website performance and customer behaviour.
- Strong attention to detail and confidence working with data and reports.
- Good communication skills and the ability to work effectively with different teams.
- The ability to manage multiple priorities in a fast-paced environment.
- The unrestricted right to live and work in the UK.
You Will Have An Edge If You Have
- Experience within travel, tourism, aviation or another consumer-facing digital environment.
- Experience with SEO, content management systems or email marketing.
- Experience using website analytics or reporting tools.
- Exposure to A/B testing or customer journey improvement.
- Knowledge of OTAs, online travel distribution or GDS.
Salary & Benefits
What's in it for me?
At Emirates Holidays, our rewards are designed to complement your career with a range of travel, lifestyle and wellbeing benefits.
- Unlimited standby travel across the Emirates global network, plus access to discounted confirmed tickets.
- Preferential hotel rates worldwide, making your own travel experiences even more rewarding.
- Access to the Emirates Platinum Card, unlocking a wide range of lifestyle, retail and travel privileges.
- Interline travel benefits with partner airlines, giving you even more ways to explore the world.
- Private health insurance, together with access to a health cash plan and Employee Assistance Programme.
- High street discounts across a broad range of retailers, services and everyday essentials.
- Season ticket loans to help make commuting more manageable.
This is more than a role—it is an opportunity to help shape the digital experience of one of the world’s most recognised travel brands, while developing your career in a fast-moving e-commerce environment.
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E-Commerce Executive - London employer: Emirates
Emirates World Store in London is an outstanding employer, offering a vibrant work culture that prioritises exceptional customer service and sales excellence. Employees benefit from comprehensive training programmes, opportunities for career advancement, and the chance to work in a dynamic environment at our flagship location in South Kensington, known for its diverse clientele and rich cultural experiences.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Executive - London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Emirates are looking for when hiring for a E-Commerce Executive - London.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Emirates for the E-Commerce Executive - London, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Emirates as a E-Commerce Executive - London, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Emirates’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-Commerce Executive - London.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Emirates, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Emirates's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Emirates. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Emirates
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Emirates uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Emirates. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
