Cargo Operations Manager - UK

A winner of more than 500 international awards, Emirates operates one of the aviation world’s youngest, most environmentally‑friendly and technologically advanced fleet of over 250 aircraft. Its rapidly expanding network spans 145 destinations across Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and the Asia Pacific, allowing the airline to maintain competitive operations worldwide.

Responsibilities

• Identify, manage and implement operational strategies, policies and procedures to attain service quality and revenue objectives for SkyCargo operations within the region.
• Provide operational policy guidelines to cargo operations staff to ensure uniformity of cargo operations standards and resolve deviations from policy.
• Plan, organise and direct operational activities for all online and offline points, delegating responsibilities to staff and third‑party contractors while staying within budget.
• Ensure that the GHA and other service suppliers are fully briefed on Emirates requirements, monitoring service delivery and addressing any shortcomings promptly.
• Manage HQ audits at UK stations, ensuring minimal findings.
• Ensure full compliance with health and safety regulations in all operations.
• Provide technical and operational direction into Cargo commercial objectives in conjunction with the Cargo Manager, Sales Staff and Headquarters management.
• Develop and implement revenue‑generating strategies for cargo‑related operational activities in line with company policies and SkyCargo’s commercial orientation.
• Administer various functions and interact with governmental authorities for licensing, compliance with legal procedures and documentation for all types of specialised cargo (e.g., Dangerous Goods, Live animals) and ad‑hoc movements.
• Resolve operational problems such as delays, cargo mishandling and transfer issues, minimising off‑loadings and maximising space utilisation while meeting client expectations.
• Motivate, train and develop operational staff, including performance appraisals and development planning.

Qualifications & Experience

• Degree (or equivalent) with at least 8 years’ experience in a cargo operations environment, including at least 5 years in a supervisory or management role.

Knowledge and Skills

• Awareness of regulations pertaining to Dangerous Goods, Live Animals and advanced cargo handling; holder of a current Dangerous Goods Certificate.
• Knowledge of the local cargo environment, including customs formalities.
• Proficient PC skills, including Microsoft Word, Excel and e‑mail.
• Demonstrated ability in leading, coaching and developing staff.
• Fluency in English and the local language of the country of employment is essential.

Eligibility Criteria

• Staff can only apply if they have completed a minimum of one year's service in the company.
• Applicants must have the legal right to live and work in the UK; the company will not provide assistance with obtaining work permits.

Salary & Benefits

• Competitive basic salary with allowances including shift pay, transport and meal allowances.
• Bonuses are awarded each November, and a non‑contractual profit‑share scheme operates each May.
• Additional benefits include private medical insurance, a health cash plan, employee assistance programmes and generous annual leave from day one.
• Employees also enjoy discounted flights and hotel rates worldwide.