At a Glance
- Tasks: Manage airport operations, ensuring top-notch customer service and smooth flight handling.
- Company: Join Emirates, a leading airline with a commitment to excellence and innovation.
- Benefits: Enjoy competitive salary, bonuses, private medical insurance, and travel perks.
- Other info: Opportunities for career growth and professional development in a supportive environment.
- Why this job: Be part of a dynamic team in the aviation industry and travel the world.
- Qualifications: A Levels or equivalent, experience in customer service and airport operations required.
The predicted salary is between 24000 - 36000 £ per year.
A winner of more than 500 international awards, Emirates operates one of the aviation world’s youngest, most environmentally-friendly and technologically advanced fleets of over 250 aircraft. Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.
Responsibilities
- Deploy available resources to best advantage in order to satisfy Customer and operational requirements arising during each duty period.
- Analyze anticipated operational problems such as overbookings, adverse weather conditions, delays, cancellation of flights, crew flight time limitations etc., undertaking necessary remedial action to ensure disruptions are minimized and the customer service levels are not impacted.
- Ensure that Handling Agent, caterers and other service providers are fully briefed regarding Emirates’ requirements for the day’s operation including any special handling and update this information as necessary in order to ensure a smooth operation and avoid unnecessary expenditure and inconvenience to our customers.
- Control expenditure on damaged baggage replacement and lost baggage claims. Delegate some of the baggage claims processing to the Supervisors/ASAs, to ensure all of the baggage services aspects are processed effectively and in a timely manner.
- Assist the Airport Services Manager in preparing and maintaining the staff duty roster and in preparing the staff annual leave plan as necessary and ensure staffing levels are optimized.
- Undertake various administrative duties delegated by Airport Services Manager including attending various meetings as directed and ensure Emirates interests/requirements are appropriately represented at such meetings.
- Assist the ASM in Employee Regulation Programme and in conducting staff performance reviews in line with Performance Matters (i.e. setting staff’s objectives and development plan) and support, coach and guide staff members to ensure maintenance of customer service and other standards such as grooming.
- Manage and administer all operational/supervisory activities on a shift basis and ensure appropriate control of processes related to document and information consolidation (revenue documents, cargo, handling reports etc.) in order to safeguard revenues; operational data and avoid discrepancies.
- Monitor all operational units (Customer Services, Ramp and Lounge). Establish a regular reporting mechanism to ensure there is a timely and consistent monitoring of service delivery, across operations. Monitor KPI’s for service performance and ensure that these KPI’s are met consistently by each unit.
- Undertake projects from time to time as advised by the Airport Services Manager in relation to operational standards and procedures thereby improving efficiency and quality of service delivered at the station. Assist ASM in ERP (Emergency Response Planning) and other related tasks.
- Ensure Passenger Service and Ground Operations Manual updates are communicated and adhered to, internally and by relevant service providers.
- Promote a continuously improving culture of safety, with open reporting of safety deficiencies, human factor issues and compliance with local laws to uphold the delivery of safe and secure operations.
- Adhere to the relevant health and safety requirements and safe working practices applicable to their employment.
Qualifications/Experience
- Minimum ‘A’ Level or equivalent.
- Must have completed relevant and recognized professional training courses and have experience working in Customer Services and Ground Operations.
- Given the specific requirements at outstations, must have experience in Airport Customer Handling / Operations including supervisory experience.
- Experience in guiding, coaching and motivating staff.
- A working knowledge of Reservations/Fares and Ticketing, Departure Control System.
- Knowledge of Dangerous Goods Regulations & Weight & Balance.
- Knowledge of Baggage Tracing and Claims Handling.
- Knowledge of Microsoft Word/ E-mail / Excel advantageous.
- Advanced skills in customer service delivery.
- Fluent in spoken and written English.
Information
- Staff can only apply if they have completed a minimum of 1 year of service in the Company.
- Applicants must have the legal right to live and work in the United Kingdom. The Company will not provide assistance with obtaining work permits.
Salary & benefits
At Emirates, we believe it is important that we reward our colleagues for helping us to be the largest and one of the most successful airlines in the world. Some of the benefits you can look forward to include a competitive basic salary along with allowances including shift pay, transport and meal allowances. Every November we will reward you with a guaranteed bonus and each May we operate a non contractual profit share scheme. Of course we want to make sure you are happy and healthy so we have a host of benefits, such as private medical insurance, a health cash plan, employee assistance programmes and generous annual leave benefits available to you from day one. You will also be able to spend your time off travelling the world as you will have access to discounted flights and hotels all around the world.
Airport Services Officer in Birmingham employer: Emirates
Emirates is an exceptional employer, renowned for its commitment to employee satisfaction and well-being. With a competitive salary structure, generous benefits including private medical insurance, and opportunities for professional growth, staff are supported in their career development while enjoying a vibrant work culture. Located in the UK, employees also benefit from discounted travel options, allowing them to explore the world during their time off.
StudySmarter Expert Advice🤫
We think this is how you could land Airport Services Officer in Birmingham
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Emirates.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Emirates. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Airport Services Officer in Birmingham
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Emirates, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Emirates and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Emirates. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Emirates
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Emirates.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Emirates.
