Airport Services Officer - Edinburgh Airport

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always "Fly Better." As one of the most recognised and admired brands globally, we are driven by innovation and excellence. We are now looking for an Airport Services Officer at Edinburgh Airport who will ensure a safe, efficient, cost‑effective and timely airport operation. By working with our Airport Services Manager you will maintain and enhance Emirates’ image, reputation and customer service levels.

Day‑to‑Day Responsibilities

• Analyse anticipated operational problems such as overbookings, adverse weather conditions, delays, cancellations of flights, crew FTL, etc., and take necessary action to minimise disruption and protect the customer experience.
• Ensure that handling agents, caterers and other service providers are fully briefed regarding Emirates requirements for the day’s operation, including any special handling, and update this information as necessary.
• Control expenditure on damage baggage replacement and lost baggage claims; delegate some of the baggage claims processing to supervisors and agents, ensuring all baggage services aspects are processed effectively and in a timely manner.
• Assist the Airport Services Manager in preparing and maintaining the staff roster and in preparing the staff annual leave plan, ensuring staffing levels are optimised.
• Carry out various administrative duties delegated by the Airport Services Manager, including attending meetings and representing Emirates’ interests and requirements.
• Assist the Airport Service Manager in conducting staff performance reviews (setting objectives and development plans) and coach staff members to maintain customer‑service and other standards such as uniform standards.
• Manage and administer all operational/supervisory activities on a shift basis, ensuring appropriate control of processes related to document and information consolidation (revenue documents, cargo, handling reports, etc.) to safeguard revenues and operational data and avoid discrepancies.
• Monitor all operational areas.
• Undertake projects as advised by the Airport Services Manager in relation to operational standards and procedures, improving efficiency and quality of service delivered at the station.
• Support the ASM in ERP (Emergency Response Planning) and other related tasks.
• Ensure Passenger Service and Ground Operations Manual updates are communicated and adhered to, internally and by relevant service providers; promote a continuously improving culture of safety, with open reporting of safety deficiencies, human‑factor issues, and compliance with local laws.

Qualifications

• The unrestricted right to live and work in the UK and be within a reasonable distance to Edinburgh Airport.
• Ability to work a shift pattern.
• At least 5 years of experience working in an airport, with 3 years as a Supervisor.
• Provision of a full‑year history and DBS check to obtain an Airport Security Pass.
• Willingness to spend up to three weeks for induction at our Aviation College in Dubai.

What Sets You Apart

• Demonstrated team‑management experience in an airport environment.
• Broad airport experience, including baggage and below‑wing elements.
• Training in any airport or airline systems that you can share.
• Passion about service and a desire to develop a career with the world’s largest and most profitable international airline.

Salary & Benefits

Join a team of over 100,000 people across the world. Emirates offers a rewards package that includes a competitive basic salary and additional allowances, private health insurance, a complimentary health‑cash plan, up to 26 days of leave, and the opportunity to explore the Emirates Flight and Hotel network.

Seniority Level Mid‑Senior level

Employment Type Full‑time

Job Function Management and Manufacturing

Industries Airlines and Aviation