At a Glance
- Tasks: Provide top-notch customer service at check-in, boarding, and baggage services.
- Company: Join Emirates, a leading airline with a commitment to excellence and innovation.
- Benefits: Enjoy competitive salary, health insurance, pension contributions, and travel discounts.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a global team and enhance your career in the aviation industry.
- Qualifications: Must have airport experience and be fluent in English.
The predicted salary is between 24000 - 36000 £ per year.
Overview
A winner of more than 500 international awards, Emirates operates one of the aviation world’s youngest, most environmentally-friendly and technologically advanced-fleet of over 250 aircraft. Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.
To provide a quality service to customers in respect to check-in, boarding, special services, baggage services, ticket desk and Emirates Lounge as per the criteria set forth by the Company\'s commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames as per applicable procedures.
As Our Newest Airport Services Agent, You Will
- Identify and meet the standard and special service requirements of the customers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner.
- Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities, announcements, hand baggage removal, regular staff briefing and stationary/equipment availability before the flight. Post the flight, ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights in order to achieve EK standards and customer satisfaction.
- Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights.
- To liaise and monitor the Emirates Chauffeur drive company on arrival and departure. Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure.
- Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully informed.
- To monitor queues at check-in ensuring priority given to Premium customer card holders. To assist and deal with any excess baggage and visa issues that may arise. Assist in dealing with any problems such as, keeping customers informed of any delays, disruptions and denied boarding including the implementation of the \\\'Options\\\' scheme.
- Assist with the preparation and completion of pre and post flight documentation and complete all relevant station statistical information and filing. Ensure all safety instructions are compiled with at all times and report any damage to aircraft, ULDS, immediately and assist with preparation of relevant reports.
- Cover the absence of check-in supervisor and prepare flight briefs regarding customer information ensuring that all staff, GHA and service providers are fully aware of this information. Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service in all operational areas.
- Support and cover the Emirates Ticket Desk functions and undertake ticketing/reservation duties to ensure seamless service to customers. Offer full range of Emirates products and services to all customers to maximize ticketing revenue. Issue tickets, EMD, EBT, make and amend reservations as and when necessary. Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required. Carry out Credit Card verification. Complete daily ticket sales returns and assist with banking duties as required.
- When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.
Qualifications
- You must have the legal right to live and work without restriction in the UK. Unfortunately Emirates is unable to provide support with Sponsorship.
- Be able to provide a full five year work history to obtain an airside pass.
- You must live within a reasonable distance of Manchester airport and be willing to work on a shift pattern
- Have experience working in the airport
- Fluent in spoken and written English
- Internal staff can only apply if they have completed a minimum of 1 year in their current role
Join our team of over 100,000 people and follow your passions into one of over 50 brands in the Emirates Group. We strive for exceptionally high standards in all the products and services we offer and we have built an admired global reputation because of it. Now is the time for you to join us and progress your career in the Emirates Group
Salary & benefits
On top of a competitive salary, we offer our team some outstanding benefits including: Health insurance, health cash plan, pension contributions of up to 9%, non contractual profit share. As you would expect joining a global travel group, you will also have access to discounted flights, hotels and many more discounts as you join the Team.
Airport Services Agent - Manchester Airport employer: Emirates
Emirates is an exceptional employer, renowned for its commitment to employee welfare and professional development. Working as an Airport Services Agent at Manchester Airport offers a dynamic work environment with competitive salaries, comprehensive health benefits, and unique perks such as discounted flights and hotels. Join a global leader in aviation where your contributions are valued, and you can grow your career within a diverse and supportive team.
StudySmarter Expert Advice🤫
We think this is how you could land Airport Services Agent - Manchester Airport
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Emirates.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Emirates. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Airport Services Agent - Manchester Airport
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Emirates, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Emirates and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Emirates. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Emirates
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Emirates.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Emirates.
