At a Glance
- Tasks: Manage reservations and ensure a seamless guest experience at a unique hotel.
- Company: Hilton Garden Inn at Emirates Old Trafford, a vibrant venue for events.
- Benefits: Competitive salary, enhanced leave, flexible working, and health benefits.
- Other info: Opportunities for personal development and career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Experience in reservations or customer service, strong communication skills.
The predicted salary is between 24300 - 29700 £ per year.
Location: Hilton Garden Inn, Emirates Old Trafford Cricket Ground, Manchester, M16 0PX
Salary: Competitive
Employment Type: Full-Time - 40 hours per week
About Us
The Hilton Garden Inn at Emirates Old Trafford (the Home of Lancashire Cricket) is a unique hotel positioned in a world class thriving multi-purpose venue that hosts a multitude of large-scale and high-profile events, from international cricket to sell‑out concerts. The hotel, with its 250 bedrooms (including 125 pitch-facing rooms), restaurant (breakfast and dinner) and bar is located within the Emirates Old Trafford venue sitting alongside our award-winning conference & events facilities integrating seamlessly with the stadium and all the events that it hosts.
As a venue, Emirates Old Trafford has played host to some of cricket’s most iconic moments since 1864 and is now an award-winning world-class venue that has undergone a transformational redevelopment over the last decade.
The Opportunity
As a key member of our hotel team, you’ll play an important role in delivering a seamless experience for our guests, ensuring every reservation is managed efficiently and accurately. Working in a fast-paced, guest-focused environment, you’ll help maximise room revenue, support the smooth running of hotel operations and contribute to exceptional customer service.
We’re looking for someone who is highly organised, detail‑oriented and confident in communicating with guests and colleagues. With a proactive approach and a passion for hospitality, you’ll have the opportunity to make a real impact on the guest experience while being part of a supportive and dynamic team at one of Manchester’s most unique hotel locations.
What You’ll Be Doing
- Inventory Management for all group business, allocations, and transient bookings using OnQ Rate & Inventory.
- Manage FIT contracts and ensure their allocations are managed according to business demands.
- Manage the various travel agent extranets to ensure hotel information is up to date and verify reservation accuracy.
- Quality Control - Ensure reservations are booked correctly and that packages are attached accordingly.
- Confidently deal with general enquiries made by walk‑ins and telephone enquiries, ensuring the enquiry is dealt with by the appropriate department/person.
- Answer all direct calls that come through the switchboard politely and in a professional manner.
- Be a Champion for upselling and lead Hilton Honors enrolments.
What You’ll Bring
- Reservations experience from either a professional, customer service or hotel background.
- Knowledge of hotel property management systems.
- Good organization and administration skills with a high level of IT skill.
- Ability to work under pressure.
- Commitment to delivering a high level of customer service with a positive attitude and exceptional communication skills.
- Ability to work outside of office hours as and when required within the Events season.
- Display a commitment to undertake necessary training required for all reception positions across the Hotel.
What We Offer
At Lancashire Cricket, we take pride in our people and are committed to creating a supportive, inclusive and rewarding workplace. Our benefits package is designed to support wellbeing, flexibility, and development at every stage of your career.
- Wellbeing & security
- Enhanced pension scheme
- Life assurance scheme
- Health Cash Plan covering everyday healthcare costs (including optical and dental)
- Confidential on-site counsellor
- Work-life balance
- Enhanced annual leave, increasing with length of service
- Annual leave purchasing scheme
- Flexible working arrangements, including hybrid working and TOIL (where role requirements allow)
- Family & life moments
- Enhanced maternity, adoption and paternity pay
- Additional paid leave including birthday leave, grandparent leave, pet adoption leave, and moving house leave
- Development & community
- One paid volunteer day each year
- Up to five personal development days annually
- Career break opportunities (subject to eligibility)
- Being part of Lancashire Cricket
- Two Lancashire Cricket Club memberships
- Staff discounts across on-site retail, the Club shop, Caffè Nero and Hilton Garden Inn
- Regular team events and colleague recognition awards
Safeguarding Statement
Lancashire Cricket Club is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We expect all colleagues to share this commitment and to support a culture where safeguarding is everyone’s responsibility. Lancashire Cricket proudly agrees to, and abides by, the ECB Safe Hands Policy.
For roles involving regulated activity or contact with children, young people, or adults at risk, Lancashire Cricket operates safer recruitment processes. This includes the requirement to complete the appropriate level of ECB DBS clearance before employment can commence, if this role is classified as a regulated activity.
Equal Opportunities
We look forward to hearing from you if you have skills that support our future vision. Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity. We welcome applications from all ages and backgrounds.
It is a priority for Lancashire Cricket to ensure our Club appropriately reflects the communities we serve across the North-West. In line with Sport England Guidance, we welcome applications from individuals with the appropriate skills and experience that can contribute to improving diversity of representation and thinking across the Club.
Reservations Coordinator in Trafford employer: Emirates Old Trafford, Lancashire Cricket Club
Lancashire Cricket Club is an exceptional employer, offering a dynamic work environment at one of the UK's premier sports and entertainment venues. With a strong focus on employee growth, collaboration, and operational excellence, team members are empowered to shape the future of the Club while enjoying a diverse range of events and activities. The culture promotes accountability and continuous improvement, making it a rewarding place for those passionate about delivering outstanding customer experiences in a vibrant setting.
Contact Details:
Emirates Old Trafford, Lancashire Cricket Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Coordinator in Trafford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Emirates Old Trafford, Lancashire Cricket Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Emirates Old Trafford, Lancashire Cricket Club
Don't be shy about reaching out to Emirates Old Trafford, Lancashire Cricket Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Coordinator in Trafford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Emirates Old Trafford, Lancashire Cricket Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Emirates Old Trafford, Lancashire Cricket Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
