At a Glance
- Tasks: Lead the Front Office team to deliver outstanding guest experiences at a prestigious venue.
- Company: Join the vibrant Lancashire Cricket Club at Emirates Old Trafford, Manchester.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for career advancement.
- Other info: Work in a lively environment with a focus on customer satisfaction.
- Why this job: Be part of a dynamic team that shapes memorable experiences for guests.
- Qualifications: Experience in hotel supervision and strong IT skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Lancashire Cricket Club, at Emirates Old Trafford, Manchester, seeks a Front Office Supervisor to lead and support the Front Office team, ensuring exceptional guest experiences from check-in to check-out.
You will work closely with the Front Office Manager to guide daily operations and guest service standards.
The role requires solid supervision experience in a 4-star branded hotel, strong IT and PMS knowledge, and a proactive, customer‑facing mindset.
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Front Office Lead: Guest Experience & Operations (Hybrid) in Trafford employer: Emirates Old Trafford, Lancashire Cricket Club
Lancashire Cricket Club is an exceptional employer, offering a dynamic work environment at one of the UK's premier sports and entertainment venues. With a strong focus on employee growth, collaboration, and operational excellence, team members are empowered to shape the future of the Club while enjoying a diverse range of events and activities. The culture promotes accountability and continuous improvement, making it a rewarding place for those passionate about delivering outstanding customer experiences in a vibrant setting.
Contact Details:
Emirates Old Trafford, Lancashire Cricket Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Lead: Guest Experience & Operations (Hybrid) in Trafford
✨Get a Taste of the Scene
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✨Reach Out Directly to Emirates Old Trafford, Lancashire Cricket Club
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We think you need these skills to ace Front Office Lead: Guest Experience & Operations (Hybrid) in Trafford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Emirates Old Trafford, Lancashire Cricket Club and how your skills can contribute to our team's success. We're after that genuine connection!
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How to prepare for a job interview at Emirates Old Trafford, Lancashire Cricket Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
