At a Glance
- Tasks: Deliver excellent service in our bar, restaurant, and event spaces while creating memorable guest experiences.
- Company: Join the Hilton Garden Inn at Emirates Old Trafford, a unique hotel in a vibrant sports venue.
- Benefits: Enjoy flexible shifts, competitive pay, and a supportive workplace with great perks.
- Other info: Join a diverse team and enjoy staff discounts, development opportunities, and fun team events.
- Why this job: Be part of an exciting environment where no two days are the same and make lasting connections.
- Qualifications: Must be 18+, with a positive attitude and willingness to learn; experience in hospitality is a plus.
The predicted salary is between 12 - 15 £ per hour.
Location: Emirates Old Trafford, Manchester, M16 0PX
Salary: Competitive
Employment Type: Part-Time (30 hours per week), Permanent
About Us
Hilton Garden Inn at Emirates Old Trafford is a truly unique hotel, set within one of the UK’s leading multi-purpose sporting and entertainment venues - the home of Lancashire Cricket. With 250 bedrooms, including 140 pitch-facing rooms, the hotel offers guests an unforgettable experience, whether they are visiting for international cricket, a major concert, a conference, or a special event. Our restaurant and bar overlook the iconic pitch, creating a standout setting for breakfast, dinner, and drinks.
The Opportunity
As a Food & Beverage Assistant at Hilton Garden Inn Emirates Old Trafford, you will be part of a busy, guest-facing team delivering excellent service across our bar, restaurant and event spaces. From welcoming guests and taking orders to serving food and drinks, supporting breakfast service, preparing areas for service and keeping spaces clean and well presented, you will help create a warm and professional experience for every guest.
What You’ll Be Doing
- Welcoming guests warmly and creating a positive first impression.
- Providing excellent restaurant and bar service, including food, drinks and cocktail preparation.
- Taking orders accurately and delivering them efficiently.
- Preparing, maintaining and tidying restaurant and bar areas.
- Setting up tables before service to the required standard.
- Handling payments in line with company procedures.
- Delivering consistently high levels of customer service.
- Keeping work areas clean, safe and well presented.
- Upselling food, drinks and promotions to support departmental targets.
What You’ll Bring
- The flexibility to work across a range of shift patterns, including breakfast and evening shifts.
- Experience in waiting and bar service, ideally gained within a restaurant environment.
- You must be aged 18 or over, as the role will involve serving alcohol.
- A positive attitude and proactive approach, with a willingness to support the team wherever needed.
- A warm, friendly personality and the ability to make guests feel welcome and valued.
- An attentive approach to service, with pride in maintaining excellent personal presentation and grooming standards.
- A willingness to undertake training and develop your skills.
What We Offer
- Enhanced pension scheme
- Life assurance scheme
- Health Cash Plan covering everyday healthcare costs (including optical and dental)
- Confidential on-site counsellor
- Enhanced annual leave, increasing with length of service
- Flexible working arrangements, including hybrid working and TOIL (where role requirements allow)
- Two Lancashire Cricket Club memberships
- Staff discounts across on-site retail, the Club shop, Caffè Nero and Hilton Garden Inn
Safeguarding Statement
Lancashire Cricket Club is committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues to share this commitment and to support a culture where safeguarding is everyone’s responsibility.
Equal Opportunities
Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity. We welcome applications from all ages and backgrounds.
F&B Assistant in Trafford employer: Emirates Old Trafford, Lancashire Cricket Club
Lancashire Cricket Club is an exceptional employer, offering a dynamic work environment at one of the UK's premier sports and entertainment venues. With a strong focus on employee growth, collaboration, and operational excellence, team members are empowered to shape the future of the Club while enjoying a diverse range of events and activities. The culture promotes accountability and continuous improvement, making it a rewarding place for those passionate about delivering outstanding customer experiences in a vibrant setting.
Contact Details:
Emirates Old Trafford, Lancashire Cricket Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land F&B Assistant in Trafford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Emirates Old Trafford, Lancashire Cricket Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Emirates Old Trafford, Lancashire Cricket Club
Don't be shy about reaching out to Emirates Old Trafford, Lancashire Cricket Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace F&B Assistant in Trafford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Emirates Old Trafford, Lancashire Cricket Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Emirates Old Trafford, Lancashire Cricket Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
