At a Glance
- Tasks: Coordinate exciting events and create unforgettable experiences for clients and guests.
- Company: Join the prestigious Lancashire Cricket Club in Manchester.
- Benefits: Enjoy competitive salary, enhanced leave, health plans, and exclusive discounts.
- Other info: Flexible hours, great career growth, and a vibrant work environment.
- Why this job: Be part of a dynamic team and make a real impact in the events industry.
- Qualifications: Strong admin skills, attention to detail, and a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
Location: Manchester, Greater Manchester, United Kingdom
Salary: Competitive
Position: Full-Time, Permanent
About Us: We are Lancashire Cricket Club, a prestigious sports and leisure organisation based in Manchester. We are currently seeking a talented Conference and Events Coordinator to join our dynamic team.
Job Purpose: To co-ordinate all event details and to produce a function sheet that reflects customer requirements accurately and on time. Contributing to the annual sales target by encouraging repeat business and constantly seeking opportunities to up-sell to clients.
Responsibilities:
- Coordinate all event details, produce function sheets, manage client timings, menus, special diets, signage, and liaise with suppliers to exceed client expectations.
- Support the sales team with show-rounds, post-event follow-ups, feedback analysis, and account management to drive repeat business and up-selling.
- Promote facilities to new and existing clients, generate leads, and assist with business development through networking events, exhibitions, and FAM trips.
- Deliver exceptional guest service, including meeting and greeting clients and handling complaints professionally.
- Manage internal and client meetings, ensuring effective communication across all relevant departments.
- Cover Operations Managers when required and provide operational support at stadium-wide events during the season.
- Maintain accurate administration in booking systems (Delphi.fdc, Secutix), event paperwork, Health & Safety documentation, and invoicing.
- Implement the sales strategy set by the Head of Conference, Event, and Hotel Sales, focusing on repeat business and cross-selling opportunities.
- Support marketing and partnerships by notifying of key events, facilitating photography, testimonials, and high-profile opportunities.
- Take ownership of personal diary, lieu time, and ensure office/phone coverage while supporting the wider Event Coordination team as needed.
Qualifications:
- Excellent administration skills, strong attention to detail and the ability to prioritize workload to meet strict deadlines and coordinate multiple events of varying sizes.
- Ability to deliver high standards of customer service.
- Good communicator – verbal and written.
- Flexible in approach.
- Ability to work under pressure.
- IT literate with strong working knowledge of Microsoft packages, particularly Word and Excel.
- A working knowledge of Delphi would be very useful.
- Flexibility in hours and days of work all year but particularly during the cricket/concert season.
- Sales experience.
- Strong negotiation skills.
- Responsive and proactive with confidence to call prospective clients, agents and other venues.
Benefits:
- Enhanced Pension and Life Assurance
- Health Cash Plan
- Enhanced Annual Leave
- 2 x Lancashire Cricket Club Memberships
- On-site retail and hotel discounts
- Free parking
- Cycle to Work Scheme
- Plus many more!
If you are passionate about events, have a keen eye for detail, and thrive in a fast-paced environment, we would love to hear from you. Apply now to join our team and play a key role in creating unforgettable experiences for our guests and clients.
Conference & Events Coordinator in Trafford employer: Emirates Old Trafford, Lancashire Cricket Club
At Lancashire Cricket Club, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of Manchester. Our team enjoys competitive salaries, enhanced benefits including a health cash plan and generous annual leave, as well as opportunities for professional growth within a prestigious sports and leisure organisation. Join us to be part of a dynamic environment where your contributions directly impact memorable events and client satisfaction.
Contact Details:
Emirates Old Trafford, Lancashire Cricket Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Conference & Events Coordinator in Trafford
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the events sector. You never know who might have a lead on your dream job or can give you insider tips.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for events shine through. Be enthusiastic and share your ideas on how you can contribute to their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Lancashire Cricket Club.
We think you need these skills to ace Conference & Events Coordinator in Trafford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Conference & Events Coordinator role. Highlight your administration skills, customer service experience, and any relevant sales achievements to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about events and how your background makes you the perfect fit for our team. Don’t forget to mention your flexibility and ability to work under pressure.
Show Off Your Attention to Detail:As an events coordinator, attention to detail is key. Make sure your application is free from typos and errors. A well-organised application shows us you can handle the meticulous nature of event planning!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at Lancashire Cricket Club!
How to prepare for a job interview at Emirates Old Trafford, Lancashire Cricket Club
✨Know Your Events Inside Out
Before the interview, research Lancashire Cricket Club and its events. Familiarise yourself with their past conferences and events to show your genuine interest and understanding of what they do. This will help you tailor your answers and demonstrate how you can contribute to their success.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your ability to deliver exceptional guest service. Think of situations where you’ve gone above and beyond for clients or handled complaints effectively. This is crucial for a role that focuses on client satisfaction and repeat business.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise workloads. Use specific examples from your previous roles to illustrate your strong attention to detail and ability to meet strict deadlines, especially when coordinating various events.
✨Be Proactive and Sales-Focused
Since the role involves driving sales and up-selling, prepare to talk about your sales experience. Share instances where you successfully generated leads or contributed to business development. Show that you’re not just reactive but also proactive in seeking opportunities.
