At a Glance
- Tasks: Support conference and Christmas sales with admin duties, proposals, and customer service.
- Company: Join Lancashire Cricket at the iconic Emirates Old Trafford stadium.
- Benefits: Enjoy flexible working, enhanced leave, and a supportive workplace culture.
- Other info: Opportunities for personal development and community involvement.
- Why this job: Be part of a dynamic team and help create memorable events.
- Qualifications: Strong admin skills, passion for sales, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
Location: Emirates Old Trafford, Manchester, M16 0PX
Salary: Competitive
Employment Type: Full Time, Permanent
About Us: Lancashire Cricket was formed in 1864 and is one of eighteen first‑class counties within the domestic structure of England and Wales. Driven by our values, we are here to win, inspire play and make memories with the vision of being the best place to enjoy cricket in the world. Emirates Old Trafford, home of Lancashire Cricket, is an award‑winning world‑class stadium and venue.
The Opportunity: An exciting opportunity to join our Conference & Events team, supporting the conference, events and hotel sales functions with a range of administrative duties including proposals, contracts, leads and enquiries. You will play a key role in supporting the department’s commercial success, with responsibility for responding to all incoming Christmas enquiries and helping to deliver the annual Christmas sales target.
What You’ll Be Doing:
- Responding to incoming enquiries, with a particular focus on Christmas events, including preparing proposals, converting bookings, issuing contracts, managing deposits and conducting show rounds.
- Supporting the delivery of the annual Christmas revenue target through effective management of incoming bookings and enquiries.
- Maintaining accurate sales tracking, booking systems and client databases.
- Following up on new business leads and proactively re‑engaging lapsed, cancelled and declined business opportunities.
- Conducting research to generate new pipeline opportunities, target industries and future networking or trade events.
- Promoting the venue’s facilities to new and existing clients through a proactive sales approach.
- Delivering outstanding customer service from initial enquiry through to successful event completion.
- Coordinating and maintaining all event paperwork, contracts and invoicing administration to ensure smooth event delivery.
- Supporting the wider Business Development and Conference & Events teams with networking events, exhibitions, open days and operational event support when required.
- Working collaboratively with internal teams to develop Christmas event concepts, review guest feedback and enhance the overall customer experience and commercial performance.
What You’ll Bring:
- Excellent administration skills with strong attention to detail and the ability to prioritise workload to meet deadlines.
- A passion for sales and delivering results.
- Strong negotiation and relationship‑building skills.
- Excellent verbal and written communication skills.
- A proactive and reactive approach, with the confidence to contact prospective clients, agents and venues.
- A commitment to delivering high standards of customer service.
- Flexible and adaptable approach to work.
- Ability to work well under pressure in a fast‑paced environment.
- Strong IT skills, including Microsoft Word and Excel; knowledge of Delphi.fdc would be advantageous.
- Flexibility to work varied hours and days throughout the year, particularly during the cricket and concert season.
What We Offer: At Lancashire Cricket, we take pride in our people and are committed to creating a supportive, inclusive and rewarding workplace. Our benefits package is designed to support wellbeing, flexibility, and development at every stage of your career.
- Enhanced pension scheme.
- Life assurance scheme.
- Health Cash Plan covering everyday healthcare costs (including optical and dental).
- Confidential on‑site counsellor.
- Enhanced annual leave, increasing with length of service.
- Annual leave purchasing scheme.
- Flexible working arrangements, including hybrid working and TOIL (where role requirements allow).
- Enhanced maternity, adoption and paternity pay.
- Additional paid leave including birthday leave, grandparent leave, pet adoption leave, and moving house leave.
- One paid volunteer day each year.
- Up to five personal development days annually.
- Career break opportunities (subject to eligibility).
- Two Lancashire Cricket Club memberships.
- Staff discounts across on‑site retail, the Club shop, Caffè Nero and Hilton Garden Inn.
- Regular team events and colleague recognition awards.
Safeguarding Statement: Lancashire Cricket Club is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We expect all colleagues to share this commitment and to support a culture where safeguarding is everyone’s responsibility.
Equal Opportunities: Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity. We welcome applications from all ages and backgrounds.
Conference and Christmas Sales Support in Trafford employer: Emirates Old Trafford, Lancashire Cricket Club
At Lancashire Cricket, we pride ourselves on fostering a supportive and inclusive work environment that champions employee wellbeing and growth. Located at the iconic Emirates Old Trafford in Manchester, our team enjoys competitive benefits, flexible working arrangements, and unique opportunities for personal development, all while being part of a vibrant community dedicated to delivering exceptional experiences in cricket and events. Join us to be part of a dynamic culture where your contributions are valued and every day brings new challenges and rewards.
Contact Details:
Emirates Old Trafford, Lancashire Cricket Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Conference and Christmas Sales Support in Trafford
✨Tip Number 1
Get to know the venue! Before your interview, do a bit of research on Emirates Old Trafford. Familiarise yourself with its history, events, and what makes it special. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their success.
✨Tip Number 2
Practice your sales pitch! Since this role is all about supporting sales, think about how you would promote the venue’s facilities. Prepare a short pitch that highlights what makes the venue unique and why clients should choose it for their events. This will showcase your proactive approach and passion for sales.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and the team. This can give you valuable insights that you can use during your interview, plus it shows your enthusiasm for being part of the Lancashire Cricket family.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It’s a simple yet effective way to keep you top of mind as they make their decision.
We think you need these skills to ace Conference and Christmas Sales Support in Trafford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Conference and Christmas Sales Support role. Highlight your relevant experience in sales and administration, and show us how your skills align with our values at Lancashire Cricket.
Show Your Passion:We love seeing enthusiasm! In your application, let us know why you're excited about working in events and sales, especially during the festive season. Share any past experiences that showcase your passion for delivering excellent customer service.
Be Detail-Oriented:Attention to detail is key in this role. When you submit your application, double-check for any typos or errors. A polished application reflects your commitment to high standards, which is something we value at Lancashire Cricket.
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Emirates Old Trafford.
How to prepare for a job interview at Emirates Old Trafford, Lancashire Cricket Club
✨Know Your Stuff
Before the interview, make sure you understand Lancashire Cricket's values and mission. Familiarise yourself with their events, especially Christmas sales, as this will show your genuine interest in the role and the organisation.
✨Show Off Your Skills
Prepare to discuss your administration skills and how you've successfully managed multiple tasks in a fast-paced environment. Be ready to share specific examples of how you've delivered excellent customer service and met sales targets in previous roles.
✨Be Proactive
Demonstrate your proactive approach by discussing how you've followed up on leads or re-engaged lapsed clients in the past. This is crucial for the Conference & Events team, so showing that you can take initiative will set you apart.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the types of events you'll be supporting or how success is measured in the Christmas sales function. This shows you're not just interested in the job, but also in contributing to the team's success.
