At a Glance
- Tasks: Be the friendly face of Lancashire Cricket, welcoming visitors and managing enquiries.
- Company: Join the prestigious Lancashire Cricket Club at Emirates Old Trafford.
- Benefits: Enjoy flexible working, enhanced leave, and a supportive workplace culture.
- Other info: Opportunities for personal development and team events await you!
- Why this job: Create memorable experiences for cricket fans in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Location: Emirates Old Trafford, Manchester, M16 0PX
Salary: Competitive
Employment Type: Full-Time, Permanent
About Us
Lancashire Cricket was formed in 1864 and is one of eighteen first-class counties within the domestic structure of England and Wales. Driven by our values, we are here to win, inspire play and make memories with the vision of being the best place to enjoy cricket in the world. Emirates Old Trafford, home of Lancashire Cricket, is an award-winning world-class stadium and venue.
The Opportunity
As Club Relations Host, you will be the welcoming face of the Club, providing a professional, friendly and efficient front-of-house service for all visitors, members and supporters. Based at Pavilion Reception, you will manage a wide range of enquiries in person, over the phone and via email, ensuring every interaction reflects the Club's commitment to outstanding customer service.
What You’ll Be Doing
- Be the first point of contact for visitors, supporters and colleagues, delivering a professional and welcoming reception service across multiple channels.
- Manage Ticketing and Membership enquiries from start to finish, providing excellent customer service and resolving issues efficiently.
- Handle customer enquiries and complaints, taking ownership to achieve positive outcomes.
- Support Conference & Events with meeting room and executive box bookings.
- Complete daily reception opening and closing procedures and maintain an organised front-of-house environment.
- Monitor CCTV and fire safety systems, liaising with Security and Emergency Services when required.
- Manage car park enquiries, post and parcels, and the Club's lost property process.
- Record customer interactions and feedback using the Club's customer experience (CX) system.
- Provide administrative and operational support to other Club departments as needed.
- Act as a Fire Marshal and Duty First Aider to help maintain a safe environment.
What You’ll Bring
- Experience in a customer-facing or guest services role, delivering excellent service in a fast-paced environment.
- A passion for providing outstanding customer service, with a friendly, professional and approachable manner.
- Strong communication and interpersonal skills, with the confidence to support a wide range of customers and colleagues.
- Good IT skills, including Microsoft Word, Excel and Outlook, with the ability to learn new systems quickly.
- Experience of using ticketing systems is desirable.
- Excellent organisational skills, with the ability to manage multiple enquiries and prioritise effectively.
- A proactive approach and the ability to work both independently and collaboratively as part of a team.
- A positive, flexible attitude and willingness to support different areas of the Club as required.
- A commitment to learning new skills and undertaking role-specific training, including CCTV monitoring, spectator safety and first aid.
What We Offer
- Enhanced pension scheme
- Life assurance scheme
- Health Cash Plan covering everyday healthcare costs (including optical and dental)
- Confidential on-site counsellor
- Enhanced annual leave, increasing with length of service
- Annual leave purchasing scheme
- Flexible working arrangements, including hybrid working and TOIL (where role requirements allow)
- Enhanced maternity, adoption and paternity pay
- Additional paid leave including birthday leave, grandparent leave, pet adoption leave, and moving house leave
- One paid volunteer day each year
- Up to five personal development days annually
- Career break opportunities (subject to eligibility)
- Two Lancashire Cricket Club memberships
- Staff discounts across on-site retail, the Club shop, Caffè Nero and Hilton Garden Inn
- Regular team events and colleague recognition awards
Safeguarding Statement
Lancashire Cricket Club is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We expect all colleagues to share this commitment and to support a culture where safeguarding is everyone’s responsibility.
Equal Opportunities
Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity. We welcome applications from all ages and backgrounds.
Club Relations Host in Trafford employer: Emirates Old Trafford, Lancashire Cricket Club
Lancashire Cricket Club is an exceptional employer, offering a dynamic work environment at one of the UK's premier sports and entertainment venues. With a strong focus on employee growth, collaboration, and operational excellence, team members are empowered to shape the future of the Club while enjoying a diverse range of events and activities. The culture promotes accountability and continuous improvement, making it a rewarding place for those passionate about delivering outstanding customer experiences in a vibrant setting.
Contact Details:
Emirates Old Trafford, Lancashire Cricket Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Club Relations Host in Trafford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Emirates Old Trafford, Lancashire Cricket Club. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Emirates Old Trafford, Lancashire Cricket Club before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Club Relations Host in Trafford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Emirates Old Trafford, Lancashire Cricket Club:Your cover letter is your chance to shine! Tell us why you want to work at Emirates Old Trafford, Lancashire Cricket Club specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Emirates Old Trafford, Lancashire Cricket Club!
How to prepare for a job interview at Emirates Old Trafford, Lancashire Cricket Club
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
