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For Companies At a Glance
- Tasks: Coordinate exciting events and create unforgettable experiences at a world-class cricket venue.
- Company: Join Lancashire Cricket, a historic and prestigious organisation in the heart of Manchester.
- Benefits: Enjoy flexible working, enhanced leave, and a supportive workplace culture.
- Why this job: Be part of a dynamic team that brings events to life and makes lasting memories.
- Qualifications: Two years of sales experience in the events industry and a passion for customer service.
- Other info: Opportunities for personal development and a vibrant work environment await you!
The predicted salary is between 28800 - 43200 £ per year.
Location: Emirates Old Trafford, Manchester, M16 0PX
Salary: Competitive
Employment Type: Full-Time, Permanent
About Us
Lancashire Cricket was formed in 1864 and is one of eighteen first-class counties within the domestic structure of England and Wales. Driven by our values, we are here to win, inspire play and make memories with the vision of being the best place to enjoy cricket in the world. Emirates Old Trafford, home of Lancashire Cricket, is an award-winning world-class stadium and venue.
The Opportunity
To support the C&E sales team by responding to all incoming enquiries to the Conference and Events department, writing proposals, meeting clients and converting bookings ensuring the highest level of customer service at all times. During the latter half of the year, a focus on Christmas bookings will be required in order to deliver the annual sales target for both shared and private festive parties.
What You'll Be Doing
- Respond quickly to all incoming sales enquiries, preparing proposals and arranging show-rounds to convert bookings, with a focus on key seasonal sales.
- Manage the full sales process including contracts, deposit invoices, credit checks and payment follow-up.
- Promote the venue proactively to new and existing clients to drive revenue and repeat business.
- Support delivery of the sales strategy, including upselling and sector-specific outbound sales activity.
- Generate and pass new leads to Business Development, Hospitality and Commercial teams.
- Build strong client relationships, follow up post-event and identify future sales opportunities.
- Deliver excellent customer service throughout the event journey, including meeting clients on event days and resolving complaints professionally.
- Maintain accurate event administration, contracts, databases and booking systems.
- Provide weekly and monthly sales reports, forecasts, conversion data and market insights.
- Support the wider team through meetings, networking events and operational assistance at major events when required.
What You'll Bring
- At least two years' experience of dealing with sales in the Event Industry.
- Pro-active, sales focused with exceptional standards of customer care.
- Passion for Sales.
- Strong negotiation skills.
- Good communicator - verbal and written.
- Reactive and proactive with the confidence to call prospective clients, agents and other venues.
- Excellent administration skills, strong attention to detail and the ability to prioritise workload to meet strict deadlines.
- Ability to deliver high standards of customer service.
- Flexible in approach.
- Ability to work under pressure.
- IT literate with strong working knowledge of Microsoft packages, particularly Word and Excel. A working knowledge of Delphi FDC would be very useful.
- Flexibility in hours and days of work all year, particularly during the cricket and concert season.
What We Offer
- Enhanced pension scheme.
- Life assurance scheme.
- Health Cash Plan covering everyday healthcare costs (including optical and dental).
- Confidential on-site counsellor.
- Work-life balance.
- Enhanced annual leave, increasing with length of service.
- Annual leave purchasing scheme.
- Flexible working arrangements, including hybrid working and TOIL (where role requirements allow).
- Enhanced maternity, adoption and paternity pay.
- Additional paid leave including birthday leave, grandparent leave, pet adoption leave, and moving house leave.
- One paid volunteer day each year.
- Up to five personal development days annually.
- Career break opportunities (subject to eligibility).
- Two Lancashire Cricket Club memberships.
- Staff discounts across on-site retail, the Club shop, Caffè Nero and Hilton Garden Inn.
- Regular team events and colleague recognition awards.
Safeguarding Statement
Lancashire Cricket Club is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We expect all colleagues to share this commitment and to support a culture where safeguarding is everyone's responsibility.
Equal Opportunities
Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity. We welcome applications from all ages and backgrounds.
Conference & Events Coordinator in Sale employer: Emirates Old Trafford, Lancashire Cricket Club
Contact Detail:
Emirates Old Trafford, Lancashire Cricket Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Events Coordinator in Sale
✨Tip Number 1
Get to know the venue! Before your interview, take a virtual tour of Emirates Old Trafford and familiarise yourself with its facilities. This will help you speak confidently about how you can contribute to the team.
✨Tip Number 2
Network like a pro! Attend local events or industry meet-ups where you might bump into people from Lancashire Cricket. Building connections can give you an edge and show your genuine interest in the role.
✨Tip Number 3
Show off your sales skills! Prepare some examples of how you've successfully converted leads in the past. Be ready to discuss your strategies and how they could apply to the Conference & Events team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Conference & Events Coordinator in Sale
Some tips for your application 🫡
Show Your Passion for Events: When writing your application, let your enthusiasm for the events industry shine through! Share specific experiences that highlight your love for coordinating events and how you’ve made them memorable.
Tailor Your Proposal: Make sure to customise your application to reflect the job description. Highlight your relevant skills and experiences that align with what we’re looking for in a Conference & Events Coordinator.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well so we can easily see your qualifications and how you fit into our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Emirates Old Trafford, Lancashire Cricket Club
✨Know Your Venue
Familiarise yourself with Emirates Old Trafford and its offerings. Understand the different event spaces, capacities, and services available. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Sales Skills
Prepare examples of your past sales successes in the events industry. Be ready to discuss how you've converted enquiries into bookings and any strategies you've used to upsell services. This will demonstrate your proactive sales approach.
✨Customer Service is Key
Be prepared to discuss how you handle customer complaints and ensure client satisfaction. Share specific instances where you went above and beyond for a client, as this aligns with the high standards of customer care expected in this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, sales targets, and upcoming events at the venue. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.