Manager - PB Governance and Business Support in London

About ENBD Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.

As a Manager – PB Governance and Business Support at Emirates NBD, your role is to support the PB Governance Senior Manager in delivering the Private Banking governance framework across the business, aligned to FCA/PRA expectations and internal policies.

• Own and deliver day-to-day 1st line financial crime governance for Private Banking Department, ensuring financial crime risks are clearly owned and managed within the business as 1st LoD.
• Maintain a clear view of Private Banking Department financial crime risk ownership and control responsibilities, supporting effective escalation routes and avoiding blurred lines of accountability.
• Oversee 1st line completion and quality of core Private Banking Department financial crime controls in line with the Bank’s control design.
• Produce and deliver robust MI for senior stakeholders and relevant governance committees (e.g., KYC quality, CDD volumes, non conforming reviews, backlogs, TATs, overdue reviews, incidents, complaints, breaches and control performance), focusing on trends, root causes, and required actions.
• Drive governance oversight of 2nd line escalations, such as sanctions screening and transaction monitoring operational performance (capacity, backlog, ageing, quality themes), coordinating remediation actions with Relationship Managers and PB Support Team.
• Coordinate and support 1st line control testing / quality assurance activity for Private Banking financial crime processes, ensuring outcomes are documented, actions are owned, and re-testing is completed.
• Manage FC related issue and breach governance: log, triage, assess impact, ensure containment and remediation, and provide clear reporting and escalation to relevant committees.
• Support the PB Governance Senior Manager in delivering any FC related projects.
• Act as a key interface with Compliance Financial Crime (2nd line) and Operational Risk (2nd line) to support effective challenge, timely responses to queries, risk assessments, and governance of agreed actions.
• Support financial crime policy and standards implementation in Private Banking by coordinating impact assessments, roll-out plans, attestations, procedural updates and staff communications/training completion tracking.
• Lead governance tracking for client onboarding, periodic and trigger event reviews, ensuring appropriate sign-off routes and timely progression of approvals.
• Conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD), quality checking on completed client files to verify accuracy, completeness, quality and suitability related information in line with the internal policies and procedures.
• Delivering Quality Control checks with a strong attention to detail, comprehensive QC feedback to PB team members including ongoing mentoring and upskilling on specific AML policies and procedures, in a timely and concise manner.
• Provide management support and coaching to KYC and QC analysts, including work allocation, checking output quality, and supporting performance management aligned to governance deliverables.
• Identify and implement continuous improvements to governance processes (e.g., Track and drive completion of governance actions, ensuring clear ownership, deadlines, evidence, and escalation of overdue items.
• Partner with 1st line teams (front office, business support, operations) and 2nd line (Compliance, Risk) to ensure effective oversight and issue resolution on FC related matters.
• Identify process improvements to streamline governance operations.

Professional qualifications in Governance, Risk or Compliance is desirable. ~10+ years’ experience in Financial Crime / CDD in Banking industry. ~ Strong understanding of UK AML/Sanctions regulatory framework. ~ Meticulous review and verification of KYC data. ~ Ability to identify and resolve issues related to KYC compliance and quality. ~ Excellent knowledge of MS Office skills in Word, Excel and PowerPoint. ~ Excellent command of written and spoken English. ~ We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.