Assistant Manager - PB Governance and Business Support in City of London

About ENBD

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.

Your role is to support the PB Governance Senior Manager in delivering the Private Banking governance framework across the business, aligned to FCA/PRA expectations and internal policies.

• Track and drive completion of governance actions, ensuring clear ownership, deadlines, evidence, and escalation of overdue items.
• Produce and maintain management information (MI) and dashboards for senior management and governance committees covering key risk and conduct themes, incidents, complaints, breaches, and control performance.
• Assist with embedding Consumer Duty (including outcomes monitoring, MI quality, and governance evidencing) within Private Banking Departmental activities.
• Support conduct risk oversight, including identification of emerging risks, thematic insights, and review of relevant management information.
• Coordinate regulatory and policy compliance activities for Private Banking, including attestations, policy reviews, and annual governance calendars.
• Partner with 1st line teams (front office, business support, operations) and 2nd line (Compliance, Risk) to ensure effective oversight and issue resolution.
• Support oversight of operational risk processes, including risk and control self-assessments (RCSAs), control testing coordination, key risk indicators (KRIs), and incident reporting governance.
• Assist with governance of client outcomes and service quality, including review of complaints trends, root cause analysis, and remediation tracking.
• Assist in maintaining the governance document suite (terms of references, policies/standards mapping, standard operating procedures) ensuring version control and audit readiness.
• Support in coordinating reviews of new or changed products, propositions, and distribution activity from a governance and conduct perspective (as applicable to the operating model).
• Support oversight of financial crime governance in Private Banking (e.g., KYC/CDD quality themes, periodic review adherence, trigger event reviews, PEP/high-risk client controls) through MI and actions tracking.
• Contribute to internal audit and compliance assurance activity: prepare evidence packs, coordinate responses, and track actions to closure.
• Assist with regulatory change impact tracking relevant to Private Banking and support implementation governance (including stakeholder mapping and reporting).
• Ensure governance outputs meet good practice standards (clarity of decisions, rationale, challenge captured, consistent evidence trails).
• Support training and communications to improve awareness of governance requirements, controls, and responsibilities across Private Banking Department.
• Identify process improvements to streamline governance operations (e.g., Ensure adherence to data protection, confidentiality, and information security requirements when handling client/business data).

Professional qualifications in Governance, Risk or Compliance is desirable. Experience in private banking, wealth management, or retail banking governance/controls (1st line and/or 2nd line). Good understanding of FCA conduct expectations (including Consumer Duty), operational risk, and governance best practice. Strong MI capability (Excel/PowerPoint; Power BI or similar desirable) with ability to turn data into clear insight and actions. Excellent command of written and spoken English.

We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.