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- Tasks: Lead a team to ensure top-notch cargo operations and customer service.
- Company: Join a leading airline with a commitment to excellence.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real difference in cargo operations and customer satisfaction.
- Qualifications: Strong leadership skills and experience in cargo operations.
- Other info: Opportunity to develop your career in a fast-paced industry.
The predicted salary is between 36000 - 60000 £ per year.
Provide existing and potential customers with a superior and consistent quality service both directly and in conjunction with GHA. To ensure efficient day to day Cargo Operations within the location by guiding and directing the team and adhering to EKSkyCargo procedures.
Responsibilities
- Plan, organise and co-ordinate operational activities to ensure optimal efficiencies and productivity; delegate responsibilities to and control subordinate staff and GHA/third party contractors as appropriate.
- Monitor and oversee the service provided by GHA to ensure it aligns with EK standards; address any shortfalls promptly and implement process improvements with GHA where appropriate.
- Resolve problems such as delays, disruptions, cargo mishandling and transfer cargo.
- Review, collate and compile cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies.
- Ensure accurate completion of all post‑flight activities including dispatch of messages, forwarding documentation and maintenance of the station file; take action for irregularities or discrepancies as required.
- Investigate and respond to queries, complaints and claims from internal and external customers in an efficient and timely manner to restore customer confidence.
- Update and maintain Cargo Systems to provide the requisite customer service information and to produce and analyse periodic reports and statistics.
Supervisory accountabilities
- Motivate, train and give feedback to staff to ensure tasks are completed on time and to maintain a high standard of service; provide on‑the‑job training and manage performance including corrective action; undertake performance appraisals and development planning.
- Supervise cargo operations to ensure all activities are completed safely and efficiently.
- Deputise for the Cargo Manager when no senior manager is on duty and/or act as the Duty Manager (e.g., Freighter).
Manager employer: Emirates Group Careers
Contact Detail:
Emirates Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their standards and how you can contribute to maintaining and improving them. This will show that you're not just another candidate, but someone who genuinely cares about their success.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you've resolved issues similar to cargo mishandling or delays. Being able to articulate these situations will demonstrate your capability to handle challenges effectively.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Manager role. Highlight your experience in cargo operations, team management, and customer service to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our needs. Be specific about your achievements and how they relate to the responsibilities listed.
Showcase Problem-Solving Skills: In your application, don’t forget to mention instances where you’ve successfully resolved issues like delays or cargo mishandling. We love to see how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Emirates Group Careers
✨Know the Cargo Operations Inside Out
Make sure you understand the ins and outs of cargo operations, especially how they align with EK standards. Brush up on EKSkyCargo procedures and be ready to discuss how you would handle specific operational challenges.
✨Showcase Your Leadership Skills
As a Manager, you'll need to motivate and guide your team. Prepare examples of how you've successfully led teams in the past, focusing on training, performance management, and resolving conflicts. This will demonstrate your ability to manage staff effectively.
✨Be Ready to Tackle Problem-Solving Scenarios
Expect questions about how you would handle delays, cargo mishandling, or customer complaints. Think of real-life examples where you've resolved similar issues and be prepared to explain your thought process and the outcomes.
✨Familiarise Yourself with Cargo Documentation
Understanding cargo documentation is crucial for this role. Review local regulations and company policies related to cargo uplift and post-flight activities. Be ready to discuss how you ensure accuracy and compliance in documentation.
