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- Tasks: Assist customers with enquiries and provide product information in a friendly manner.
- Company: Join a vibrant sales team focused on outstanding customer experiences.
- Benefits: Enjoy casual dress, company events, and a referral programme.
- Other info: Flexible hours with full-time and part-time options available.
- Why this job: Gain valuable sales and customer service skills while working in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 25400 - 33280 £ per year.
We are seeking a dynamic and personable Customer Service/Sales Assistant to join our sales team. The ideal candidate will possess excellent communication skills, organisational abilities, and a passion for delivering outstanding customer experiences. This role offers an opportunity to develop valuable sales and customer service skills within a vibrant environment. Fluency in English is highly desirable to effectively serve our diverse clientele.
Duties
- Greet customers warmly at their homes and assist them with their enquiries in person
- Hit the recommended KPIs daily
- Provide product information, advice, and support to enhance customer satisfaction
- Engage in upselling techniques to maximise sales opportunities while maintaining a friendly approach
- Process transactions accurately using a new point-of-sale system
- Manage customer questions professionally, seeking prompt resolutions to ensure positive experiences
- Support team members to ensure smooth store operations
Requirements
- Fluency in English is highly advantageous
- Strong communication skills with the ability to engage confidently with customers of diverse backgrounds
- Excellent time management abilities
- Experience or knowledge of direct sales is preferred but not essential; coaching will be provided
- Ability to upsell products tactfully while maintaining excellent customer service standards
- Organised, proactive, and able to work independently or as part of a team
This position offers valuable experience in direct sales and customer service within a supportive environment.
Job Types: Full-time, Part-time
Pay: £490.00-£640.00 per week
Expected hours: No less than 30 per week
Benefits:
- Casual dress
- Company events
- On-site parking
- Referral programme
Work Location: In person
Customer Service/Sales Assistant in Birmingham employer: Eminence Org
Contact Detail:
Eminence Org Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Sales Assistant in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable with common customer scenarios. The more confident you are, the better you'll engage with customers and hit those KPIs.
✨Tip Number 3
Be proactive during your interviews! Prepare questions about the role and the team dynamics. This shows you're not just looking for any job, but that you're keen on making a real impact in the customer service space.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service/Sales Assistant in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re looking for someone dynamic and personable!
Tailor Your Application: Make sure to tailor your application to the Customer Service/Sales Assistant role. Highlight any relevant experience or skills that match the job description, especially your communication skills and ability to engage with diverse customers. This will show us you’re serious about the position!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and skills. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Eminence Org
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Familiarise yourself with their customer service approach and sales techniques. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and sales. Think about how you would handle specific scenarios, like dealing with a difficult customer or upselling a product. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Showcase Your Communication Skills
Since this role requires excellent communication, be sure to demonstrate your skills throughout the interview. Speak clearly, listen actively, and engage with the interviewer. Use examples from your past experiences to illustrate how you've successfully communicated with customers.
✨Be Personable and Approachable
Remember, this position is all about delivering outstanding customer experiences. During the interview, let your personality shine through. Smile, maintain eye contact, and show enthusiasm for the role. This will help the interviewer see you as a friendly and approachable candidate who can connect with customers.