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For Companies At a Glance
- Tasks: Drive sales, manage elite clients, and deliver a luxury shopping experience.
- Company: Join a prestigious luxury retail brand in London’s flagship store.
- Benefits: Enjoy competitive salary, flexible hours, and exclusive client events.
- Why this job: Be part of a dynamic team, exceed targets, and shape client experiences.
- Qualifications: 3+ years in luxury retail, exceptional clienteling skills, and strong fashion knowledge.
- Other info: Salary expectations and notice period required with application.
The predicted salary is between 36000 - 60000 £ per year.
Title: Senior Sales Associate – Luxury Retail
Location: London Flagship store
Reports to: Store Manager
Job Overview:
We are seeking a highly experienced and sales-driven Senior Sales Associate to join our luxury retail team, specialising in Ready-to-Wear and Made-to-Order services. The ideal candidate has extensive experience managing VICs, consistently exceeding sales targets, and driving business growth. You will be responsible for providing personalised service to an elite clientele, maximising revenue opportunities, and representing our brand with the highest standards of professionalism and expertise.
Key Responsibilities:
Sales & Clienteling:
· Drive sales and surpass targets by utilising extensive product knowledge and exceptional sales
techniques in both Ready-to-Wear and Made-to-Order services.
· Deliver a luxury, personalised shopping experience for clients, offering bespoke styling advice and
customised solutions based on their needs and preferences.
· Manage the full sales cycle for both existing and new clients, ensuring a seamless and elevated
shopping experience.
· Develop and implement strategies to maximize sales opportunities through Made-to-Order
services, product launches, and special events.
· Stay ahead of fashion trends and seasonal collections, ensuring the ability to offer informed,
cutting-edge style recommendations.
VIC Relationship Management:
· Manage and grow a portfolio of VICs.
· Maintain and enhance strong, long-term relationships with top clients, ensuring high levels of
engagement and loyalty through regular follow-up and personalised communications.
Create personalised CRM tools and clienteling strategies to track VIC purchase history,
preferences, and special dates to tailor communications and anticipate client needs.
· Plan and participate in exclusive client events, fittings, and trunk shows to increase client
engagement and drive high-value sales.
Sales Leadership & Target Achievement:
· Proven track record of exceeding sales targets, demonstrating a results-driven approach to
business growth.
· Consistently achieve personal and store sales KPIs, setting the standard for the team and
contributing to overall store success.
· Be a key contributor to business development efforts by identifying new VICs and nurturing high-
potential leads through exemplary service and relationship building.
· Serve as a sales mentor to junior associates, offering guidance and support in achieving their own
sales goals.
Store Operations & Team Collaboration:
· Work closely with store management to ensure that all sales strategies are aligned with the store’s
goals and brand standards.
· Assist in visual merchandising and maintaining the overall aesthetic of the store to reflect the
luxury positioning of the brand.
· Collaborate with the inventory and stock team to manage product availability and ensure clients
have access to the latest collections.
· Provide leadership during busy periods, stepping in to manage client flows, troubleshoot issues,
and keep service standards high.
Key Requirements:
· 3+ years of experience in luxury retail, with a focus on managing VIC clients and exceeding sales
targets.
· Extensive expertise in Ready-to-Wear and Made-to-Order services, with the ability to deliver
personalized, tailored solutions to high-net-worth clients.
· Proven success in achieving and surpassing individual and store-wide sales targets in a luxury
environment.
· Exceptional clienteling skills with a demonstrated ability to build and maintain long-term
relationships with VICs and other top-tier clients.
· Strong knowledge of luxury fashion, trends, tailoring, and high-end craftsmanship.
· Highly organized with a proactive approach to sales and client engagement.
· Professional, polished, and a true brand ambassador, with a deep understanding of the luxury
customer experience.
· Ability to work flexible hours, including weekends, evenings, and during high-traffic periods.
NB Please provide salary expectations with your application, confirm your notice period and confirm the right to work without restriction in the UK.
If you do not hear from us within 2 weeks of applying, unfortunately you have not been shortlisted for the role.
Contact Detail:
Emilia Wickstead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Associate
✨Tip Number 1
Familiarise yourself with the latest trends in luxury fashion and the specific Ready-to-Wear and Made-to-Order services offered by us. This knowledge will not only help you stand out during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network within the luxury retail industry, especially with professionals who have experience in managing VICs. Building connections can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've exceeded sales targets in previous roles. Highlighting your achievements with quantifiable results will showcase your capability and align with our expectations for a Senior Sales Associate.
✨Tip Number 4
Demonstrate your clienteling skills by thinking of creative ways to engage with potential clients. Consider how you would personalise their shopping experience and be ready to share these ideas during your interview to show your proactive approach.
We think you need these skills to ace Senior Sales Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury retail, particularly with VIC clients. Emphasise any achievements related to exceeding sales targets and managing client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your understanding of the brand's values. Mention specific experiences that demonstrate your ability to provide personalised service and drive sales.
Highlight Relevant Skills: In your application, clearly outline your skills in clienteling, sales leadership, and product knowledge. Use examples from your past roles to illustrate how you've successfully managed VICs and exceeded sales goals.
Include Salary Expectations: As requested in the job description, be sure to include your salary expectations in your application. This shows that you have read the requirements carefully and are serious about the position.
How to prepare for a job interview at Emilia Wickstead
✨Showcase Your Sales Achievements
Be prepared to discuss specific examples of how you've exceeded sales targets in your previous roles. Highlight any strategies you implemented that led to significant revenue growth, especially in luxury retail.
✨Demonstrate Clienteling Skills
Prepare to share your approach to managing and nurturing relationships with VIP clients. Discuss how you personalise the shopping experience and maintain long-term engagement with high-net-worth individuals.
✨Stay Updated on Fashion Trends
Research current fashion trends and be ready to discuss how they relate to the brand's offerings. Show your passion for luxury fashion and your ability to provide informed styling advice tailored to client preferences.
✨Exhibit Leadership Qualities
As a Senior Sales Associate, you'll be expected to mentor junior staff. Be ready to talk about your leadership style and how you've supported team members in achieving their sales goals in the past.
