Customer Care Executive (Temporary)

We are recruiting for a Customer Care Executive/Administrator with excellent verbal and written communication skills to liaise with our external customers and provide them with a luxury customer care experience. Champion the Emilia Wickstead service offering, providing exceptional customer service; advocating the online experience. Working alongside the E-commerce Manager to support our customers from the moment they arrive on the website, throughout the order process and beyond. We are looking for a proactive individual who is looking tfor a Customer Care role with a fast-growing luxury fashion brand. CUSTOMER SERVICE · Answer all incoming customer care queries in a timely and engaging manner via email, WhatsApp, phone and Be responsible for LiveChat, effectively and efficiently managing visitor enquiries offering support across the range of Emilia Wickstead products and services · Build and maintain online customer relationships offering a personal service that inspires brand loyalty · Advocate for online clients ensuring that internal teams are accountable for their part in the customer Provide customer sales after-care, ensuring that customer feedback is recorded and acted upon so that we Be responsible for customer experience on marketplace platforms ensuring that orders are processed in a timely manner in line with partner brand requirements. · Liaise with warehouse and store regarding stock availability ensuring the orders are shipped within the Liaise with couriers to mitigate any potential delays or service disruptions · Support with dispatch during peak periods · Impeccable written and spoken English · A passion for customer service and logistics · Dedication to offering exceptional customer experience · Excel/Google Sheets skills preferable · Flexibility to work from both our Head Office and store in Sloane Street · Be an active and positive contributor to the team, always willing to represent the online trading team and be