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For Companies At a Glance
- Tasks: Manage bespoke luxury client experiences and collaborate with design teams to create dream garments.
- Company: Emilia Wickstead, a leading name in luxury fashion since 2012.
- Benefits: Competitive salary, creative environment, and opportunities for personal growth.
- Why this job: Join a passionate team and help clients find their perfect outfit for special occasions.
- Qualifications: Experience in luxury retail, strong sales skills, and a flair for design.
- Other info: Exciting role with potential for career advancement in the luxury fashion industry.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Bespoke Luxury Retail Manager – Maternity Cover
Established in 2012, Emilia Wickstead offers Ready-To-Wear, Bridal, Made to Measure and Made to Order collections. This role focuses on bespoke design and client service, translating the brand’s image and quality standards into a personalised experience for clients seeking their dream garment for special occasions.
Working with the design and atelier teams, the Bespoke Manager understands the brand vision, quality standards and market needs to create bespoke designs or guide clients to the perfect dress. The role requires a passion for exceptional service and, ideally, a background in design and creativity to assist clients in creating their dream garment.
The Bespoke Manager will manage MTO/MTMB timelines, liaise with the Production Department, collaborate with the retail team and the atelier, and report to the Store Manager.
Responsibilities
- Full ownership of the full MTO/MTMB customer journey from initial email and appointments through notes, delivery of garment and aftercare.
- Host client appointments, take notes on all relevant information, and follow up on action points.
- Maximise sales opportunities by building and maintaining client relationships.
- Engage with clients around major commercial moments and events (e.g., Ascot, Wimbledon).
- Manage MTO/MTMB timelines and liaise with internal departments to facilitate processes.
- Maintain an organised fittings diary with the Retail team and communicate updates company-wide.
- Collaborate with the atelier to gather quotes, assemble sketch packs, and check fabric availability.
- Provide technical support to seamstresses, pattern cutters and the production department.
- Develop and maintain strong client relationships to build brand loyalty.
- Assist with day-to-day ready-to-wear sales in-store and support bespoke garment care and visual standards.
- Actively engage with walk-in customers, provide product knowledge, identify new customers, and convert them into loyal clients.
- Contribute to achieving individual and team sales targets through personalised service and upselling.
The Ideal Candidate
- Experience in luxury fashion retail or bespoke retail.
- Proven track record of exceeding sales targets.
- Excellent interpersonal and problem-solving skills.
- Detail-oriented, highly organised and results-driven.
- Positive team player with a proactive and self-motivated attitude.
- Knowledge of garment construction/design is beneficial.
- Industry awareness and strong knowledge of market trends.
Application Notes
Please only apply if you can start in the week commencing 26 January 2026.
Please include salary expectations and confirm you have the right to work without restriction in the UK.
If you do not hear back within two weeks of application, you have not been shortlisted.
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Bespoke Luxury Retail Manager - Maternity Cover employer: Emilia Wickstead
Contact Detail:
Emilia Wickstead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bespoke Luxury Retail Manager - Maternity Cover
✨Tip Number 1
Get to know the brand inside out! Research Emilia Wickstead's collections, values, and recent events. This way, when you chat with them, you can show off your knowledge and passion for their bespoke luxury offerings.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Bespoke Luxury Retail Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to client service and sales in luxury retail. Think of examples from your past experiences that highlight your skills in building relationships and exceeding targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to dive into the world of bespoke luxury fashion.
We think you need these skills to ace Bespoke Luxury Retail Manager - Maternity Cover
Some tips for your application 🫡
Show Your Passion for Luxury Fashion: When writing your application, let your love for luxury fashion shine through! Share specific experiences that highlight your passion for bespoke design and exceptional client service. We want to see how you connect with the brand's vision.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored to the role. Highlight relevant experience in luxury retail and any achievements that demonstrate your ability to exceed sales targets. We appreciate a personal touch that shows you've done your homework!
Be Clear About Your Availability: Since we need someone to start in the week commencing 26 January 2026, be upfront about your availability in your application. This helps us understand if you're the right fit for our timeline right from the get-go!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Emilia Wickstead
✨Know the Brand Inside Out
Before your interview, dive deep into Emilia Wickstead's collections and brand ethos. Familiarise yourself with their bespoke offerings and understand what sets them apart in the luxury market. This knowledge will help you demonstrate your passion for the brand and how you can contribute to its vision.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've built and maintained strong client relationships in previous roles. Think about specific instances where you exceeded client expectations or turned a challenging situation into a positive experience. This will highlight your ability to create personalised experiences for clients.
✨Demonstrate Your Design Knowledge
Brush up on your understanding of garment construction and design principles. Be ready to discuss how you can assist clients in creating their dream garments, and share any relevant experiences that showcase your creativity and attention to detail in bespoke fashion.
✨Be Ready to Discuss Sales Strategies
Think about how you can maximise sales opportunities while providing exceptional service. Prepare to discuss your approach to upselling and how you engage clients during major events. This will show your results-driven mindset and your commitment to achieving sales targets.