At a Glance
- Tasks: Make a real difference in communities by managing housing and supporting residents.
- Company: Join emh, a leading provider of affordable homes and care services in the East Midlands.
- Benefits: Enjoy 39 days annual leave, health cash plan, and flexible working options.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Gain hands-on experience and build relationships while tackling local housing issues.
- Qualifications: Customer-facing experience and strong communication skills are essential.
The predicted salary is between 32170 - 35744 £ per year.
Location/Base: North (Covering the Ilkeston and South Derbyshire area) (This role is community based so out on site, and desk based with a combination of working from emh offices, community hubs and home)
Hours: 35 hours week, working Monday to Friday
Salary: £32,170 - £35,744 per annum (RFJ 6)
Are you looking for a fresh challenge, the chance to develop your skills, and an opportunity to make a real difference across our communities? We are seeking an experienced and dedicated Housing Officer to join our communities’ team. This is a fantastic chance to broaden your experience, build new relationships across the organisation, and get hands on exposure to varied and fast paced areas of housing management.
As a Housing Officer, you’ll have responsibility for your own neighbourhood patch, giving you the opportunity to make a real difference to the lives of our residents. By building strong relationships, providing effective tenancy management, and tackling local issues, you’ll play a key role in creating thriving communities and delivering outstanding customer service.
You’ll enjoy a truly varied workload, working flexibly between locations, including community settings, emh offices, and home. No two days will be the same!
You will:
- Provide a comprehensive housing management service across the North patches
- Build strong relationships with tenants, partners, and colleagues
- Support with estate management and anti-social behaviour cases
- Bring fresh energy and adaptability to areas where demand is high
This is a unique opportunity to see new areas of the business, work with different teams, and widen your skill set.
If you’re motivated, organised, and passionate about delivering great customer service, this could be the perfect next step for you. We’d love to hear from you if you:
- Have experience in a customer-facing or housing role
- Bring great communication, influencing, and decision making skills
- Are flexible, proactive, and confident working in different environments
- Enjoy variety, problem solving, and supporting colleagues
Most importantly, we’re looking for someone who lives our values—Integrity, Diversity, Openness, Accountability, Clarity and Excellence—and helps embed them in everything we do.
Company Benefits
Our package for this role includes:
- 39 days annual leave (including statutory days), increasing to 44 days with length of service.
- Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
- Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
- A wide range of training and development opportunities (we are an Investors in People accredited organisation)
- Company Sick Pay (increasing with length of service to six month’s full pay, six month’s half pay).
- Opportunities to work flexibly and from home, where the business need allows.
How to apply
Please send an up-to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).
We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application. We ask all candidates to evidence their right to work status during the recruitment process.
About us
emh is one of the largest providers of affordable homes and care & support services in the East Midlands. We have more than 20,000 properties in more than 40 local authority areas across the region, and we provide care and support to hundreds more customers. Our mission is to provide housing and care to improve opportunities for people.
Housing Officer in Ilkeston employer: emh
emh group is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong commitment to employee development, including extensive training opportunities and a generous benefits package, staff can thrive both personally and professionally while making a meaningful impact in the communities across the East Midlands. Join us in our mission to provide high-quality homes and services, where your skills as a Roofer will be valued and rewarded.
