At a Glance
- Tasks: Monitor and analyse performance data to drive improvements in service delivery.
- Company: Join emh, a leading provider of affordable homes and support services in the East Midlands.
- Benefits: Enjoy 39 days annual leave, a pension scheme, and flexible working options.
- Other info: Great training opportunities and a supportive environment for career growth.
- Why this job: Be part of a new team shaping high-quality outcomes and making a real difference.
- Qualifications: GCSEs in English and Maths at grade 4-9 (C or above) required.
The predicted salary is between 32170 - 34535 £ per year.
Location: Flexible between Home and our Offices in Coalville, Leicestershire.
Hours: 35 hours per week
Salary: £32,170 - £34,535 per annum plus benefits
Are you someone who:
- Has a sharp eye for detail and takes pride in getting things right?
- Enjoys analysing performance data and using insights to drive improvement?
- Is self-motivated, proactive, and determined to make a difference?
- Builds strong relationships and communicates effectively with others?
If this sounds like you, we’d love to hear from you!
This is a fantastic opportunity to be part of a brand-new team, where you’ll play a key role in shaping how we work, improving performance, and delivering high-quality outcomes.
About us: emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves on providing high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as a service provider and employer.
The role: The Quality & Standards Officer is central to our new Quality & Standards Team. In this role, you’ll work closely with our Housing Teams to gather, monitor, and analyse performance and policy data—turning insights into meaningful improvements that enhance service delivery and drive high standards.
Key responsibilities for the role include:
- Monitoring performance information to ensure we are meeting operational, regulatory and legal requirements
- Supporting policy reviews
- Ensuring confidence in our customer data and profiling information
- Co-ordinating reports and internal communications
The ideal candidate: We'd love to hear from you if you:
- Demonstrate emh values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
- Meet the essential person criteria for the role.
- Have a genuine enthusiasm for joining our Quality & Standards Team.
- Have a valid driving licence and access to a vehicle.
The successful candidate will be trained and supported to learn everything needed for the role.
Company Benefits: Our package for this role includes:
- 39 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)
- Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
- Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
- A wide range of training and development opportunities (we are an Investors in People accredited organisation)
- Opportunities to work flexibly and from home, where the business need allows.
Qualifications: Educated to GCSE level 4 – 9 (C or above) standard, or equivalent, in English and Maths.
How to apply: Please apply online, where you will need to:
- Provide an up-to-date CV. Please ensure your CV evidences how you meet the requirements of the person specification.
- Include a covering letter, with your CV, outlining why you are applying for the role and what could make you the best candidate.
Closing date for applications: Sunday 9 August 2026.
We reserve the right depending on application numbers, to update the closing date for this position. We would therefore recommend an early application.
We ask all candidates to evidence their right to work status during the recruitment process.
Quality and Standards Officer in Coalville employer: emh
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