At a Glance
- Tasks: Support residents with money advice and help them achieve financial independence.
- Company: Join emh homes, a leading provider of affordable housing in the East Midlands.
- Benefits: Competitive salary, flexible working options, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives by helping them manage their finances.
- Qualifications: Experience in welfare benefits advice and strong communication skills required.
The predicted salary is between 32170 - 35744 £ per year.
This role is a desk-based role with the ability to visit customers and work out of community hubs and home working (Designated Office – Memorial House, Coalville).
Hours: 35 hours per week, working Monday to Friday.
Salary: £32,170 - £35,744 per annum (RFJ 6).
The role involves supporting emh residents by providing money advice services; identifying the appropriate means of support to increase financial independence and minimise financial hardship.
Key responsibilities for the role include:
- Delivering emh’s Money Matters financial advice, including assessing individuals' finances, promoting, and signposting to support.
- Providing appropriate advice and assistance to enable the customer to maximise their income including benefit entitlement and income and expenditure reviews.
- Managing a caseload of residents with a range of complex welfare benefit issues.
- Maintaining regular contact with customers during the lifespan of the case and completing cases in accordance with the procedure.
The ideal candidate will have:
- Experience of delivering welfare benefits advice to different client groups.
- Experience of working with customers in financial difficulties and supporting them.
- Able to listen, question, show empathy and relate well to people from all backgrounds.
- Able and willing to work in partnership with others, internally and externally.
- A genuine passion for supporting people to maximise their financial capability.
- Be flexible, embrace change and be open to new ways of working and ideas.
Customer service is key in this role, and we would love to hear from you if you have:
- Excellent communication, influencing, negotiating, and decision-making skills.
- Well organised and able to prioritise and juggle competing priorities, and deliver work to agreed deadlines and standards.
- Enjoy problem solving and finding solutions to help others.
For further information about the role, please see the attached Job Description and Person Specification.
How to apply: Please send an up-to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).
We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application.
We ask all candidates to evidence their right to work status during the recruitment process.
emh homes is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands. We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946. But there is more to our work than looking after your home. We also help create communities where you can feel safe and supported.
Money Matters Coach in Coalville employer: emh
At emh homes, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and community engagement. As a Money Matters Coach, you will not only have the opportunity to make a meaningful impact in the lives of residents facing financial challenges but also benefit from ongoing professional development and a flexible working environment that includes home working and community hub visits. Join us in our mission to create safe and supportive communities while enjoying a competitive salary and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Money Matters Coach in Coalville
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on emh homes. Understand their mission and values, especially how they support financial independence. This will help you connect your experience with what they care about.
✨Tip Number 2
Practice your listening skills! As a Money Matters Coach, you'll need to show empathy and relate well to people from all backgrounds. Try role-playing with a friend to sharpen your questioning and listening techniques.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've helped someone navigate financial difficulties. Be ready to share these stories during your interview to demonstrate your ability to find solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at emh homes. Don’t forget to tailor your CV and cover letter to highlight your relevant experience!
We think you need these skills to ace Money Matters Coach in Coalville
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Money Matters Coach role. Highlight your experience in delivering welfare benefits advice and working with customers in financial difficulties. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain how you meet the requirements of the person specification. Share specific examples of how you've helped others maximise their financial capability – we love a good story!
Keep It Concise:Remember, your covering letter should be no more than 3 sides of A4. Be clear and concise while showcasing your passion for supporting people. We appreciate straightforward communication that gets to the point!
Apply Early:Don’t wait until the last minute to apply! We might close or extend the application period based on the number of applications we receive. Get your application in early through our website to ensure you don’t miss out!
How to prepare for a job interview at emh
✨Know Your Stuff
Before the interview, make sure you brush up on welfare benefits and financial advice. Familiarise yourself with common issues faced by clients and the support available. This will show your passion for helping others and your understanding of the role.
✨Show Empathy
As a Money Matters Coach, empathy is key. Prepare examples from your past experiences where you've successfully supported individuals in financial difficulties. This will demonstrate your ability to relate to people from all backgrounds and your genuine desire to help.
✨Be Organised
Since you'll be managing a caseload, highlight your organisational skills during the interview. Discuss how you prioritise tasks and manage competing deadlines. Bring along a planner or notes to showcase your methods if it feels appropriate!
✨Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the role and the team dynamics. This shows your interest in the position and helps you gauge if it's the right fit for you. Plus, it gives you a chance to learn more about their approach to supporting residents.
