At a Glance
- Tasks: Support customers in managing their tenancies and maximise rental income.
- Company: Join emh, a leading provider of affordable homes and support services.
- Benefits: Enjoy 39 days annual leave, health cash plan, and flexible working options.
- Other info: Dynamic team environment with excellent training and career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSEs in English and Maths, strong customer service and problem-solving skills.
The predicted salary is between 28166 - 31295 £ per year.
Location: Designated Office – Memorial House, Coalville. This role is desk based with the ability to work from home or office as and when required. Travel required across the East Midlands.
Hours: 35 hours per week between the hours of 8am – 6pm.
Salary: £28,166 – £31,295 per annum (RFJ 5).
Contract: Permanent.
Are you passionate about helping others? Do you want to make a real difference to people’s lives? If so, this may be the job for you.
About us: emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.
The role: We’re looking for motivated and customer focused Income Officer to join our Income Management team. As an Income Officer, you will play a vital role in supporting customers to sustain their tenancies while maximising rental income. You’ll balance delivering firm but fair income recovery with providing practical support and advice to customers experiencing financial difficulties. This is a varied role that combines problem solving, customer engagement, partnership working, and when necessary legal enforcement, all delivered in line with emh policies and values.
The ideal candidate: We'd love to hear from you if you:
- Demonstrate emh values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
- Have excellent customer service and negotiation skills.
- Work well independently and as part of a team.
- Enjoy problem solving and finding solutions to help others.
- Understand household budgeting and welfare benefits.
- Are confident with calculations and numeracy.
- Are ICT literate.
- Adapt positively to change, with a strong desire to learn.
- Have a valid driving licence and access to a vehicle.
The successful candidates will be trained and supported to learn everything needed, to become excellent Income Officers.
Company Benefits: Our package for this role includes:
- 39 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time).
- Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%).
- Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF).
- A wide range of training and development opportunities (we are an Investors in People accredited organisation).
- Opportunities to work flexibly and from home, where the business need allows.
Qualifications: Educated to GCSE level 4 – 9 (C or above) standard, or equivalent, in English and Maths.
How to apply: Please apply online, where you will need to provide an up-to-date CV. Please ensure your CV evidences how you meet the requirements of the person specification. We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application. We ask all candidates to evidence their right to work status during the recruitment process.
Income Officer in Coalville employer: emh
emh is an exceptional employer dedicated to making a meaningful impact in the East Midlands through affordable housing and support services. With a strong commitment to employee development, offering extensive training opportunities and a generous benefits package including 39 days of annual leave, we foster a supportive work culture that values integrity, diversity, and excellence. Join us as an Income Officer and be part of a team that not only prioritises customer engagement but also encourages flexible working arrangements to ensure a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Coalville
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at emh.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from emh!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like emh, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at emh or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Income Officer in Coalville
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to emh:Before hitting send, make sure to tailor your application specifically to emh! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at emh
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
