At a Glance
- Tasks: Support customers with rent arrears and help them maintain successful tenancies.
- Company: Join emh, a leading provider of affordable homes and support services.
- Benefits: Competitive salary, flexible working, and a supportive team environment.
- Other info: Opportunity for personal growth in a diverse and inclusive workplace.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in administration and customer service, with strong communication skills.
Salary: £24,891 - £27,657 per annum (RFJ 4)
Location: Coalville, Leicestershire (Home-based with a requirement to work from Memorial House, Coalville at least 2 days per week and as and when required)
Hours: 35 hours per week on a rota basis between 8am–6pm
Contract: Permanent
Are you passionate about helping others? Do you want to make a real difference to people’s lives? If so, this may be the job for you.
The role:
As an Income Assistant you will support the Income Team to collect rental income, support customers to prioritise their rent and help them sustain a successful tenancy. You will provide administrative and telephone support to the wider Income Team. Whilst taking arrears actions in line with our procedures, up to the point of issuing a Notice Seeking Possession.
Key Responsibilities
- Manage and support customers with low-level rent arrears and agree payment plans to manage and reduce rent arrears
- Take payments, set up direct debits, and process refunds
- Maintain accurate records in our housing management systems and other portals
- Handle and resolve customer enquiries providing support and making the necessary referrals
- Offer basic benefits advice and signpost for further support
- Deliver excellent customer service by understanding individual customer circumstances and tailoring our services to meet their needs
- Build and maintain strong relationships with external partners
- Demonstrate emh values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
About You
You will have experience of general administration and working in a customer service environment. You will be confident using IT systems including Microsoft Office applications, maintaining accurate records and being able to work proactively and flexibly as part of a team. You will be a natural communicator with excellent negotiation skills and someone who is empathetic and understanding of diverse customer situations.
This is a fantastic opportunity to make a real difference in people's lives while developing your skills within a supportive team environment. If you're ready to take on this challenging and rewarding role, we'd love to hear from you. The successful candidate will be trained and supported to learn everything needed to become an excellent Income Assistant.
Please note this is not an Accountancy role
How to apply
Please apply online, where you will need to:
- Provide an up-to-date CV. Please ensure your CV evidences how you meet the requirements of the person specification.
- Answer 2 supporting questions, to help demonstrate your suitability for the role.
Question 1 - Are you able to travel to Coalville – as you will be expected to work from Memorial House for at least 2 days a week and as and when required?
Question 2 - What has attracted you to this role and what skills would you bring (Max 500 words)
Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application. We ask all candidates to evidence their right to work status during the recruitment process.
About us
emh is one of the largest providers of affordable homes and care & support services in the East Midlands. We have more than 20,000 properties in more than 40 local authority areas across the region, and we provide care and support to hundreds more customers. Our mission is to provide housing and care to improve opportunities for people.
Working with us
We employ a wide range of people with a diverse range of skills. What could you bring to our team?
Income Assistant in Coalville employer: emh
emh is an exceptional employer dedicated to making a positive impact in the community, offering a supportive work culture that values integrity, diversity, and excellence. As an Income Assistant, you will have the opportunity to develop your skills while working in a collaborative environment, with flexible home-based arrangements and the chance to make a real difference in people's lives. With a commitment to employee growth and a focus on providing essential services, emh stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Income Assistant in Coalville
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at emh. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like emh before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to emh:Your cover letter is your chance to shine! Tell us why you want to work at emh specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at emh!
How to prepare for a job interview at emh
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
