Housing Officer in Coalville

Housing Officer - x2 positions

6 Months Secondment Opportunity/Fixed Term Contract

Location/Base: Floating support between the North and South teams

(This role is community based so out on site, and desk based with a combination of working from emh offices, community hubs and home)

Hours: 35 hours week
Salary: £31,082 - £34,535 per annum (RFJ 6)

Are you looking for a fresh challenge, the chance to develop your skills, and an opportunity to make a real difference across our communities? We’re excited to offer a 2x 6 month internal secondment opportunity/Fixed Term Contract as a Housing Officer, supporting both our North and South patches wherever demand is highest.

This is a fantastic chance to broaden your experience, build new relationships across the organisation, and get hands on exposure to varied and fast paced areas of housing management.

Role

As a Housing Officer, you’ll be stepping in to provide extra support to teams across the business—helping us maintain excellent service levels during busy periods and ensuring our tenants receive the great service they deserve.

You’ll enjoy a truly varied workload, working flexibly between locations, including community settings, emh offices, and home. No two days will be the same!

You will:

• Provide a comprehensive housing management service across different patches
• Build strong relationships with tenants, partners, and colleagues
• Support with estate management and anti social behaviour cases
• Bring fresh energy and adaptability to areas where demand is high

This is a unique opportunity to see new areas of the business, work with different teams, and widen your skill set.

The person

If you’re motivated, organised, and passionate about delivering great customer service, this could be the perfect next step for you.

We’d love to hear from you if you:

• Have experience in a customer-facing or housing role
• Bring great communication, influencing, and decision making skills
• Are flexible, proactive, and confident working in different environments
• Enjoy variety, problem solving, and supporting colleagues

Most importantly, we’re looking for someone who lives our values—Integrity, Diversity, Openness, Accountability, Clarity and Excellence—and helps embed them in everything we do.

For further information about the role, please see attached Job Description and Person Specification.

Secondment

Why This Secondment is a Great Opportunity

• A chance to develop professionally in a supportive environment
• Experience across multiple patches, expanding your knowledge and confidence
• Build relationships with colleagues across the organisation
• Gain insight into different approaches, challenges, and best practice
• A brilliant stepping stone for future progression or permanent roles

Company Benefits

Our package for this role includes:

• 39 days annual leave (including statutory days), increasing to 44 days with length of service.
• Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
• Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
• a wide range of training and development opportunities (we are an Investors in People accredited organisation)
• Company Sick Pay (increasing with length of service to six month’s full pay, six month’s half pay).
• Opportunities to work flexibly and from home, where the business need allows.

For further information about the role, please see the attached Job Description and Person Specification.

How to apply

Please send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).

“We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application”

We ask all candidates to evidence their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.

emh homes is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands.

We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946.

But there is more to our work than looking after your home. We also help create communities where you can feel safe and supported.

We do this by:

• Listening to your ideas and views about how you want our services to be delivered. No-one understands what matters most than you. Our resident groups let you have a say in how we manage your home and allows us to continually improve our services.
  
• Backing up our housing with a range of support services and sheltered housing for residents who need help to live securely and independently.