At a Glance
- Tasks: Be the first point of contact for customers, handling queries with empathy and professionalism.
- Company: Join emh homes, a leading provider of affordable housing in the East Midlands.
- Benefits: Enjoy competitive salary, 39 days annual leave, and flexible working options.
- Other info: Dynamic workplace with a focus on health, well-being, and career growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Must have call centre experience and strong communication skills.
The predicted salary is between 27657 - 27657 € per year.
Customer Service Advisors
Location: Based at the head office - Memorial House, Coalville, Leicestershire
Hours: Monday to Friday, working between 8.00 am and 6.00 pm, on a rota basis
Salary: £27,657 gross per annum (RFJ 4) pro rata for part time positions
Positions available: 3 positions available
The Role
The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs, dealing with sensitive issues, treating each customer with respect and consideration. No two days are the same; you will learn ‘on the job’ so there is no need for housing experience, but a background in contact centre work is essential, along with a passion for Customer Service.
You must have previous experience of working in a customer service centre, with an excellent telephone manner. We don’t use scripts, so you will need to be empathetic, professional and be at ease with technology. You should be able to demonstrate your written communication skills when handling emails and web portal queries, in-between calls.
The post will be based at our newly refurbished head office in Coalville, Leicestershire. After successfully passing the probationary period, there will be flexibility to work from the office and at home.
If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, private healthcare options, with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive. We’ve a state-of-the-art, flexible workspace so you’ll have both great people and a great environment around you.
About us
emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as a service provider and employer.
Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits
- Competitive salary
- 39 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)
- The call centre is closed on all bank holidays and the period between Christmas and New Year
- Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
- Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
- A wide range of training and development opportunities (we are an Investors in People accredited organisation)
- Opportunities to work flexibly and from home, where the business need allows
Qualifications
Educated to GCSE level in Maths and English. A good understanding of IT packages. Call centre experience is essential.
How to apply
Please apply online with an up-to-date CV, detailing how you meet the requirements of the person specification. We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application. We ask all candidates to evidence their right to work status during the recruitment process.
Customer Service Advisor in Coalville employer: emh
emh homes is an exceptional employer, offering a vibrant work culture at our newly refurbished head office in Coalville, Leicestershire. With a strong emphasis on employee well-being, we provide competitive benefits including 39 days of annual leave, flexible working options, and extensive training opportunities to foster personal and professional growth. Join us in making a meaningful impact in the community while enjoying a supportive environment that values integrity, diversity, and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Coalville
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on emh homes. Understand their values and mission, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly cares.
✨Tip Number 2
Practice makes perfect! Since you'll be dealing with customers directly, practice your phone manner and empathy skills. Role-play common customer scenarios with a friend or family member to build your confidence and communication skills.
✨Tip Number 3
Show off your tech skills! Since the role requires comfort with technology, be ready to discuss your experience with IT packages during the interview. Maybe even mention a time when you solved a tech issue for a customer – it’ll show you’re proactive!
✨Tip Number 4
Apply through our website! We recommend applying directly on the emh homes site. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Customer Service Advisor in Coalville
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique background to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you align with our values. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:Since you'll be dealing with customers via phone and email, make sure your written communication is clear and concise. We appreciate good grammar and a friendly tone, so let your personality come through!
Apply Early!:We recommend applying as soon as possible since we might close the application process early if we get a lot of interest. Head over to our website and submit your application – we can't wait to hear from you!
How to prepare for a job interview at emh
✨Know the Company Inside Out
Before your interview, take some time to research emh homes. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous contact centre experience that highlight your ability to handle customer queries with empathy and professionalism. Think about challenging situations you've faced and how you resolved them, as this will demonstrate your problem-solving skills.
✨Practice Your Communication Style
Since the role requires excellent telephone and written communication skills, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member to get comfortable speaking without a script, as this is crucial for the position.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the company culture, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
