At a Glance
- Tasks: Support housing applications and deliver a customer-focused lettings service.
- Company: Join emh, a leading provider of affordable housing in the East Midlands.
- Benefits: Enjoy 39 days annual leave, health plans, and flexible working options.
- Other info: Be part of a diverse team committed to integrity and excellence.
- Why this job: Make a real difference in communities while developing your skills.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 24891 - 27657 € per year.
Location/Base: Home and community based, with the ability to travel to emh offices and across the East Midlands as required (Designated Office – Memorial House, Coalville, Leicestershire)
Hours: 35 hours week, working Monday to Friday
Salary: £24,891 - £27,657 per annum (RFJ 4)
We are thrilled to invite you to join us at emh within our Communities Team. Our primary objective is to expand our presence in the communities we serve, and we believe that your expertise will contribute significantly to this endeavour.
Role
Are you ready to make a difference in people's lives? Do you have a passion for providing administrative support to a team? We have the perfect opportunity for you! We are currently looking for a dedicated Choice Based Lettings Assistant to join our team.
In this role, you will support the delivery of a comprehensive housing and estate management service, making a positive and lasting contribution to the communities we serve. You will play a key part in delivering an efficient, customer-focused Choice Based Lettings (CBL) service, supporting customers through the housing application process and ensuring services are accessible, responsive and compliant.
The person
- Do you have experience of working in a customer facing role with strong customer care skills demonstrating high levels of customer ownership and accountability?
- Do you have experience of working collaboratively with others and developing positive working relationships?
- Are you well organised, able to prioritise and manage competing priorities delivering work to agreed deadlines and standards?
If so, we would love to hear from you.
Our Values
Our Values are important to us at emh and we’re looking for a supervisor who can live our values, and help embed them into the services we deliver. Our values are: Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits
- 39 days annual leave (including statutory days), increasing to 44 days with length of service.
- Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
- Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
- A wide range of training and development opportunities (we are an Investors in People accredited organisation)
- Company Sick Pay (increasing with length of service to six month’s full pay, six month’s half pay).
- Opportunities to work flexibly and from home, where the business need allows.
For further information about the role, please see attached Job Description and Person Specification.
How to apply
Please send an up-to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document). Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application. We ask all candidates to evidence their right to work status during the recruitment process.
About us
emh homes is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands. We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946. But there is more to our work than looking after your home. We also help create communities where you can feel safe and supported.
We do this by:
- Listening to your ideas and views about how you want our services to be delivered. No-one understands what matters most than you. Our resident groups let you have a say in how we manage your home and allows us to continually improve our services.
- Backing up our housing with a range of support services and sheltered housing for residents who need help to live securely and independently.
Choice Based Lettings Assistant in Coalville employer: emh
At emh, we pride ourselves on being an exceptional employer, offering a supportive work culture that values integrity, diversity, and accountability. With generous benefits including up to 44 days of annual leave, a robust pension scheme, and extensive training opportunities, we are committed to the growth and well-being of our employees. Join us in making a meaningful impact in the East Midlands communities while enjoying the flexibility of home-based work and a collaborative team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Choice Based Lettings Assistant in Coalville
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or community services. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching emh and its values. Show us how you align with our commitment to integrity, diversity, and excellence. We love candidates who can demonstrate they understand our mission!
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Choice Based Lettings Assistant. This will help you feel confident and ready to impress us during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in our communities.
We think you need these skills to ace Choice Based Lettings Assistant in Coalville
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Choice Based Lettings Assistant role. Highlight your customer care skills and any relevant experience that shows you can deliver a top-notch service. We want to see how you fit into our mission of making a positive impact in the community!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain how your skills and experiences align with our values of Integrity, Diversity, and Accountability. Keep it concise and engaging, and remember to keep it within the 3 sides of A4 limit.
Showcase Your Organisational Skills:In your application, don’t forget to mention how you manage competing priorities and meet deadlines. We love candidates who can juggle tasks effectively, so share examples that demonstrate your organisational prowess!
Apply Early!:We might close the application process early if we get enough great candidates, so don’t wait around! Head over to our website and submit your application as soon as you can. We’re excited to hear from you!
How to prepare for a job interview at emh
✨Know Your Stuff
Before the interview, make sure you understand the role of a Choice Based Lettings Assistant. Familiarise yourself with the housing application process and the importance of customer care in this context. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Care Skills
Since this role is all about supporting customers, be ready to share specific examples from your past experiences where you've demonstrated strong customer care skills. Think about times when you went above and beyond to help someone or resolved a tricky situation effectively.
✨Emphasise Teamwork
Collaboration is key in this role, so be prepared to discuss how you've worked well with others in previous jobs. Highlight any experiences where you developed positive working relationships and contributed to a team’s success. This will show that you can fit into their community-focused approach.
✨Align with Their Values
Familiarise yourself with emh's values: Integrity, Diversity, Openness, Accountability, Clarity, and Excellence. Think of examples from your own experience that reflect these values and be ready to discuss them during the interview. This will demonstrate that you’re not just a good fit for the role, but also for the company culture.
