At a Glance
- Tasks: Analyse performance data to drive improvements and enhance service delivery.
- Company: Join emh, a leading provider of affordable homes in the East Midlands.
- Benefits: Enjoy 39 days annual leave, a pension scheme, and health cash plan.
- Other info: Flexible working options and excellent training opportunities available.
- Why this job: Be part of a new team shaping high-quality outcomes in social housing.
- Qualifications: GCSEs in English and Maths at grade 4-9 (C or above) required.
The predicted salary is between 31500 - 38500 £ per year.
Job Description
Quality & Standards Officer Location Flexible between Home and our Offices in Coalville Leicestershire.
Enjoys analysing performance data and using insights to drive improvement?This is a fantastic opportunity to be part of a brand-new team, where you'll play a key role in shaping how we work, improving performance, and delivering high-quality outcomes.
About usemh is one of the largest providers of affordable homes and support services in the East Midlands.
We pride ourselves on providing high quality homes and services that contribute to sustainable communities.
Our vision is to be the best social housing and care business in the country, leading the market as a service provider and employer.
The Quality & Standards Officer is central to our new Quality & Standards Team.
In this role, you'll work closely with our Housing Teams to gather, monitor, and analyse performance and policy data—turning insights into meaningful improvements that enhance service delivery and drive high standards.
Monitoring performance information to ensure we are meeting operational, regulatory and legal requirements Supporting policy reviews Ensuring confidence in our customer data and profiling information Co-ordinating reports and internal communications The ideal candidate We'd love to hear from you if you: Demonstrate emh values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Have a genuine enthusiasm for joining our Quality & Standards Team.
Have a valid driving licence and access to a vehicle.39 days' annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)A wide range of training and development opportunities (we are an Investors in People accredited organisation)Opportunities to work flexibly and from home, where the business need allows.
Qualifications Educated to GCSE level 4 – 9 (C or above) standard, or equivalent, in English and Maths For further information about the role, please see attached Job Description and Person Specification.
How to apply Please apply online, where you will need to: Provide an up-to-date CV.
Sunday 9 August 2026.“
Quality & Standards Officer employer: emh group
emh is an exceptional employer, offering a supportive work culture that prioritises integrity, diversity, and excellence. With a strong commitment to employee development, including extensive training opportunities and a generous benefits package, our Joiners can thrive in a dynamic environment while making a meaningful impact in the communities we serve across the East Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Standards Officer
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like emh group, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like emh group and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Quality & Standards Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for emh group and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at emh group
✨Get to Know Public Sector Values
Before your interview with emh group, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for emh group.
