Job Description
Quality & Standards OfficerLocation Flexible between Home and our Offices in Coalville Leicestershire.Hours 35 hours per weekSalary £ 32,170 - £34,535 per annum plus benefitsAre you someone who:Has a sharp eye for detail and takes pride in getting things right?Enjoys analysing performance data and using insights to drive improvement?Is self-motivated, proactive, and determined to make a difference?Builds strong relationships and communicates effectively with others?If this sounds like you, we'd love to hear from you!This is a fantastic opportunity to be part of a brand-new team, where you'll play a key role in shaping how we work, improving performance, and delivering high-quality outcomes.About usemh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves on providing high quality homes and services that contribute to sustainable communities.Our vision is to be the best social housing and care business in the country, leading the market as a service provider and employer.The role:The Quality & Standards Officer is central to our new Quality & Standards Team. In this role, you'll work closely with our Housing Teams to gather, monitor, and analyse performance and policy data—turning insights into meaningful improvements that enhance service delivery and drive high standards.Key responsibilities for the role include:Monitoring performance information to ensure we are meeting operational, regulatory and legal requirementsSupporting policy reviewsEnsuring confidence in our customer data and profiling informationCo-ordinating reports and internal communicationsThe ideal candidateWe'd love to hear from you if you:Demonstrate emh values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.Meet the essential person criteria for the role.Have a genuine enthusiasm for joining our Quality & Standards Team.Have a valid driving licence and access to a vehicle.The successful candidate will be trained and supported to learn everything needed for the role.Company BenefitsOur package for this role includes:39 days' annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)A wide range of training and development opportunities (we are an Investors in People accredited organisation)Opportunities to work flexibly and from home, where the business need allows.QualificationsEducated to GCSE level 4 – 9 (C or above) standard, or equivalent, in English and MathsFor further information about the role, please see attached Job Description and Person Specification.How to applyPlease apply online, where you will need to:Provide an up-to-date CV. Please ensure your CV evidences how you meet the requirements of the person specification.Include a covering letter, with your CV, outlining why you are applying for the role and what could make you the best candidate.Closing date for applications: Sunday 9 August 2026.“We reserve the right depending on application numbers, to update the closing date for this position. We would therefore recommend an early application”We ask all candidates to evidence their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.TPBN1_UKTJ
Quality and Standards Officer employer: emh group
emh is an exceptional employer, offering a supportive work culture that prioritises integrity, diversity, and excellence. With a strong commitment to employee development, including extensive training opportunities and a generous benefits package, our Joiners can thrive in a dynamic environment while making a meaningful impact in the communities we serve across the East Midlands.
