Money Matters Coach Location: This role is a desk-based role with ability to visit customers and work out of community hubs and home working (Designated Office – Memorial House, Coalville) Hours: 35 hours per week, working Monday to Friday Salary: £32,170 - £35,744 per annum (RFJ 6) The role As a Money Matters Coach, you will support emh residents by providing money advice services; by identifying the appropriate means of support to increase financial independence and minimise financial hardship. Key responsibilities for the role include: To deliver emh's Money Matters financial advice, including assessing individuals finances, promoting, and signposting to support Providing appropriate advice and assistance to enable the customer to maximise their income including benefit entitlement and income and expenditure reviews Managing a caseload of residents with a range of complex welfare benefit issues Maintaining regular contact with customers during the lifespan of the case and completing cases in accordance with the procedure The ideal candidate will have: Experience of delivering welfare benefits advice to different client groups. Experience of working with customers in financial difficulties and supporting them Able to listen, question, show empathy and relate well to people from all backgrounds Able and willing to work in partnership with others, internally and externally A genuine passion for supporting people to maximise their financial capability Be flexible, embrace change and be open to new ways of working and ideas Customer service is key in this role, and we would love to hear from you if you have: Excellent communication, influencing, negotiating, and decision-making skills Well organised and able to prioritise and juggle competing priorities, and deliver work to agreed deadlines and standards Enjoy problem solving and finding solutions to help others For further information about the role, please see the attached Job Description and Person Specification. How to apply Please send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document). “We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application” We ask all candidates to evidence?their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship. TPBN1_UKTJ
Money Matters Coach employer: emh group
Join our dynamic Asset & Compliance team as an Asset Officer, where you'll play a crucial role in ensuring our homes are safe and well-maintained. With a strong focus on customer service, you'll benefit from a competitive salary, generous annual leave, and extensive training opportunities within a supportive and values-driven work culture. Our home-based role offers flexibility while allowing you to make a meaningful impact in the community, all backed by our commitment to integrity, diversity, and excellence.
