At a Glance
- Tasks: Help residents improve their financial situation through expert money advice and support.
- Company: Join a community-focused organisation dedicated to empowering individuals financially.
- Benefits: Competitive salary, flexible working options, and opportunities for personal growth.
- Other info: Dynamic role with a focus on empathy, problem-solving, and collaboration.
- Why this job: Make a real difference in people's lives by helping them achieve financial independence.
- Qualifications: Experience in welfare benefits advice and a passion for supporting others.
The predicted salary is between 32170 - 35744 £ per year.
This role is a desk-based role with the ability to visit customers and work out of community hubs and home working (Designated Office – Memorial House, Coalville).
Hours: 35 hours per week, working Monday to Friday.
Salary: £32,170 - £35,744 per annum (RFJ 6).
The role involves supporting emh residents by providing money advice services; identifying the appropriate means of support to increase financial independence and minimise financial hardship.
Key responsibilities for the role include:
- Delivering emh's Money Matters financial advice, including assessing individuals' finances, promoting, and signposting to support.
- Providing appropriate advice and assistance to enable the customer to maximise their income including benefit entitlement and income and expenditure reviews.
- Managing a caseload of residents with a range of complex welfare benefit issues.
- Maintaining regular contact with customers during the lifespan of the case and completing cases in accordance with the procedure.
The ideal candidate will have:
- Experience of delivering welfare benefits advice to different client groups.
- Experience of working with customers in financial difficulties and supporting them.
- Able to listen, question, show empathy and relate well to people from all backgrounds.
- Able and willing to work in partnership with others, internally and externally.
- A genuine passion for supporting people to maximise their financial capability.
- Be flexible, embrace change and be open to new ways of working and ideas.
Customer service is key in this role, and we would love to hear from you if you have:
- Excellent communication, influencing, negotiating, and decision-making skills.
- Well organised and able to prioritise and juggle competing priorities, and deliver work to agreed deadlines and standards.
- Enjoy problem solving and finding solutions to help others.
For further information about the role, please see the attached Job Description and Person Specification.
How to apply: Please send an up-to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).
We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application.
We ask all candidates to evidence their right to work status during the recruitment process.
Money Matters Coach employer: emh group
As a Money Matters Coach at emh, you will join a supportive and dynamic team dedicated to empowering residents in Coalville to achieve financial independence. Our inclusive work culture fosters collaboration and innovation, offering ample opportunities for professional growth and development. With a focus on meaningful community impact, we provide a flexible working environment that values your contributions and encourages a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Money Matters Coach
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Money Matters Coach role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to financial advice and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for helping others during interviews. Share specific examples of how you've supported clients in financial difficulties, as this will resonate with the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team at emh.
We think you need these skills to ace Money Matters Coach
Some tips for your application 🫡
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Money Matters Coach role. Highlight your experience in delivering welfare benefits advice and working with customers in financial difficulties. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your ability to listen, empathise, and relate to people from all backgrounds. Share examples that showcase your influencing and negotiating skills – we love a good story!
Keep It Concise and Relevant:Remember, your covering letter should be no more than 3 sides of A4. Be clear and concise about how you meet the person specification. We appreciate straightforward applications that get to the point without unnecessary fluff!
Apply Early!:We recommend applying as soon as possible since we might close the application process early depending on the number of applicants. Head over to our website to submit your application and make sure you don’t miss out on this opportunity!
How to prepare for a job interview at emh group
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Money Matters Coach. Understand the financial advice services you'll be delivering and be ready to discuss how you've helped others in similar situations. This shows you're not just interested in the role, but that you genuinely understand it.
✨Show Empathy
Since this role involves working with people facing financial difficulties, it's crucial to demonstrate your ability to listen and empathise. Prepare examples from your past experiences where you've successfully supported clients through tough times, highlighting your communication skills and emotional intelligence.
✨Be Organised
With a caseload of residents to manage, organisation is key. Bring along a planner or notes that outline how you prioritise tasks and manage competing deadlines. This will show that you can handle the demands of the role effectively and keep everything on track.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of cases you might handle, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
