At a Glance
- Tasks: Join our team as a Lettings Negotiator, marketing and letting properties while supporting customers.
- Company: emh is dedicated to enhancing community living through safe and comfortable housing solutions.
- Benefits: Enjoy 39 days annual leave, flexible working options, and a health cash plan.
- Other info: Internal secondments available for career growth; apply early as positions may close quickly.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Customer-facing experience, strong communication skills, and excellent organisational abilities are essential.
The predicted salary is between 22700 - 30200 € per year.
Lettings Negotiator (North) - x2 positions available
1 X Full- Time Permanent
1 X Fixed Term Contract /Internal 6 month Secondment
Location/Base: Homebased (Designated office: Longfield House, Ilkeston)
Travel is required across parts of Ilkeston and South Derbyshire.
(This role is community based and desk based with a combination of working from emh offices, community hubs and home).
Hours: 35 hours week, working Monday to Friday
Salary: £28,166 - £31,295 per annum (RFJ 5)
We are thrilled to invite you to join us at emh as part of our Communities Team. Our primary objective is to expand our presence in the communities we serve, and we believe that your expertise will contribute significantly to this endeavour.
Role
Are you ready to make a difference in people's lives? Do you have a passion for providing safe and comfortable housing for individuals and families? We have the perfect opportunity for you! We are currently looking for a dedicated Lettings Negotiator to join our team.
As a Lettings Negotiator you will be marketing and letting properties to customers, managing the process from the outgoing customer giving notice to end their tenancy, through to onboarding the new customer into their home. Therefore, part of your week will be sat at a laptop/PC administering the many processes, with the remainder of your time out on site, visiting tenants who have either given in their notice or signing up applicants in their new homes.
The person
Do you have experience of working in a customer facing role, preferably in letting housing, with strong customer care skills, demonstrating high levels of customer ownership and accountability?
Do you have excellent administrative, communication, and decision-making skills?
Are you able to produce clear correspondence and marketing information in plain English and appropriate to target audiences?
Are you well organised, able to cope with high workloads, being able to prioritise and manage competing priorities, delivering work to agreed deadlines and standards? If so, we would love to hear from you.
Company Benefits
Our package for this role includes:
- 39 days annual leave (including statutory days), increasing to 44 days with length of service.
- Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
- Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
- a wide range of training and development opportunities (we are an Investors in People accredited organisation)
- Company Sick Pay (increasing with length of service to six month's full pay, six month's half pay).
- Opportunities to work flexibly and from home, where the business need allows.
For further information about the role, please see attached Job Description and Person Specification.
How to apply
Please send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).
Please note: “We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application”
We ask all candidates to evidence their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.
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Lettings Negotiator in Ilkeston employer: emh group
At emh, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With generous benefits such as 39 days of annual leave, a robust pension scheme, and extensive training opportunities, our team members are empowered to grow and thrive in their roles. As a home-based Lettings Negotiator, you will enjoy the flexibility of working from home while making a meaningful impact in the communities of Ilkeston and South Derbyshire.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Negotiator in Ilkeston
✨Tip Number 1
Familiarise yourself with the local housing market in Ilkeston and South Derbyshire. Understanding the area will help you engage with potential tenants more effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the lettings and property management sector. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond for clients, as this role heavily relies on strong customer care skills.
✨Tip Number 4
Showcase your organisational skills by being ready to discuss how you manage competing priorities. Consider using real-life scenarios to illustrate your ability to handle high workloads while meeting deadlines.
We think you need these skills to ace Lettings Negotiator in Ilkeston
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Lettings Negotiator. Familiarise yourself with the key tasks such as marketing properties, managing tenancies, and providing excellent customer service.
Tailor Your CV:Craft your CV to highlight relevant experience in customer-facing roles, particularly in lettings or housing. Emphasise your administrative skills, communication abilities, and any achievements that demonstrate your capability in managing workloads and meeting deadlines.
Write a Compelling Cover Letter:Your cover letter should be no more than three sides of A4 and must detail how you meet the person specification. Use clear and concise language, and provide specific examples of your experience that align with the job requirements.
Proofread Your Application:Before submitting, carefully proofread both your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at emh group
✨Showcase Your Customer Care Skills
As a Lettings Negotiator, your ability to connect with customers is crucial. Prepare examples from your past experiences where you demonstrated strong customer care skills, showcasing how you handled difficult situations and ensured customer satisfaction.
✨Demonstrate Organisational Skills
This role requires managing multiple tasks efficiently. Be ready to discuss how you prioritise your workload and manage competing deadlines. Consider sharing specific tools or methods you use to stay organised.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making abilities in real-life scenarios. Think of situations where you had to make quick decisions or resolve conflicts, and be prepared to explain your thought process.
✨Tailor Your Communication Style
Since you'll be producing correspondence and marketing information, practice explaining complex ideas in simple terms. During the interview, adapt your communication style to ensure clarity and engagement with the interviewer.
