At a Glance
- Tasks: Resolve customer complaints and provide top-notch support in a dynamic team.
- Company: Join emh, a leading provider of affordable homes in the East Midlands.
- Benefits: Enjoy 39 days annual leave, competitive salary, and flexible working options.
- Other info: Great training opportunities and a supportive work culture await you.
- Why this job: Make a real difference by enhancing customer experiences and community support.
- Qualifications: GCSEs in Maths and English or relevant experience required.
The predicted salary is between 32170 - 35744 £ per year.
The Complaints Team are looking for a Complaints Resolution Advisor to join working in the Complaints Resolution Team which is part of the Complaints department. They will be responsible for resolving cases before they turn into complaints and delivering a high performing complaints investigation and resolution service for emh customers. The role will also include contributing to developing comprehensive customer insight and profiling and ensuring a holistic support service and advice on complaints handling across emh.
Do you have a passion for providing an effective and efficient customer service, and can demonstrate excellent communications skills, whilst working to meet tight deadlines? Do you possess good IT skills and are competent with Microsoft Office applications (Word, Excel, Outlook) and other databases? Do you have experience of working in a housing and/or customer contact centre environment or related field? If so, we would love to hear from you.
emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.
Our values are important to us and we're looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Our package for this role includes:
- Competitive salary
- 39 days' annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)
- Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
- Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
- A wide range of training and development opportunities (we are an Investors in People accredited organisation)
- Opportunities to work flexibly and from home, where the business need allows
Qualifications: Educated to GCSE level in Maths and English or relevant professional experience.
For further information about the role, please see attached Job Description and Person Specification.
How to apply: Please send an up-to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).
Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application. We ask all candidates to evidence their right to work status during the recruitment process.
Complaints Resolution Advisor in Leicester employer: emh group
emh is an exceptional employer, offering a supportive work culture that prioritises integrity, diversity, and excellence. With a strong commitment to employee development, including extensive training opportunities and a generous benefits package, our Joiners can thrive in a dynamic environment while making a meaningful impact in the communities we serve across the East Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Resolution Advisor in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at emh group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like emh group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Complaints Resolution Advisor in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to emh group:Your cover letter is your chance to shine! Tell us why you want to work at emh group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at emh group!
How to prepare for a job interview at emh group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
