At a Glance
- Tasks: Support housing services and assist customers through the application process.
- Company: Join emh's Communities Team and make a real difference.
- Benefits: 39 days annual leave, health cash plan, and flexible working options.
- Other info: Great opportunities for training and career development.
- Why this job: Be part of a team that values integrity, diversity, and community impact.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 24891 - 27657 € per year.
Location/Base: Home and community based, with the ability to travel to emh offices and across the East Midlands as required (Designated Office – Memorial House, Coalville, Leicestershire).
Hours: 35 hours week, working Monday to Friday.
Salary: £24,891 - £27,657 per annum (RFJ 4).
We are thrilled to invite you to join us at emh within our Communities Team. Our primary objective is to expand our presence in the communities we serve, and we believe that your expertise will contribute significantly to this endeavour.
Role: Are you ready to make a difference in people's lives? Do you have a passion for providing administrative support to a team? We have the perfect opportunity for you! We are currently looking for a dedicated Choice Based Lettings Assistant to join our team. In this role, you will support the delivery of a comprehensive housing and estate management service, making a positive and lasting contribution to the communities we serve. You will play a key part in delivering an efficient, customer-focused Choice Based Lettings (CBL) service, supporting customers through the housing application process and ensuring services are accessible, responsive and compliant.
The person: Do you have experience of working in a customer facing role with strong customer care skills demonstrating high levels of customer ownership and accountability? Do you have experience of working collaboratively with others and developing positive working relationships? Are you well organised, able to prioritise and manage competing priorities delivering work to agreed deadlines and standards? If so, we would love to hear from you.
Our Values: Our Values are important to us at emh and we're looking for a supervisor who can live our values, and help embed them into the services we deliver. Our values are: Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits: Our package for this role includes: 39 days annual leave (including statutory days), increasing to 44 days with length of service. Social Housing Pension Scheme (your contributions are matched by emh up to 8%). Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF). A wide range of training and development opportunities (we are an Investors in People accredited organisation). Company Sick Pay (increasing with length of service to six month's full pay, six month's half pay). Opportunities to work flexibly and from home, where the business need allows.
How to apply: Please send an up-to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document). We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application. We ask all candidates to evidence their right to work status during the recruitment process.
Choice Based Lettings Assistant in Leicester employer: emh group
At emh, we pride ourselves on being an exceptional employer, offering a supportive work culture that values integrity, diversity, and excellence. As a Choice Based Lettings Assistant, you will enjoy generous benefits including 39 days of annual leave, a robust pension scheme, and extensive training opportunities, all while making a meaningful impact in the communities across the East Midlands. Our commitment to employee growth and flexible working arrangements ensures that you can thrive both personally and professionally in this rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land Choice Based Lettings Assistant in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and community sectors. Let them know you're on the lookout for a Choice Based Lettings Assistant role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching emh and their values. Understand how they operate within the community and think about how your skills align with their mission. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your customer service scenarios! Since this role is all about supporting customers through the housing application process, be ready to showcase your experience in handling customer queries and building positive relationships during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the emh team and making a difference in the communities we serve.
We think you need these skills to ace Choice Based Lettings Assistant in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Choice Based Lettings Assistant role. Highlight relevant experience and skills that match the job description, especially your customer care skills and ability to work collaboratively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Keep it concise and focused on how you meet the requirements outlined in the person specification. Show us your passion for making a difference in people's lives!
Keep It Professional:While we love a friendly tone, remember to keep your application professional. Use clear language, check for typos, and ensure everything is well-structured. First impressions count!
Apply Early:Don’t wait until the last minute to apply! We might close the vacancy early if we get enough applications, so get your CV and cover letter in as soon as you can through our website.
How to prepare for a job interview at emh group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Choice Based Lettings Assistant. Familiarise yourself with the housing application process and the importance of customer care in this role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Care Skills
Since this role is all about providing excellent customer service, be prepared to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your commitment to high levels of customer ownership and accountability.
✨Emphasise Teamwork and Collaboration
The job requires working collaboratively with others, so highlight your ability to build positive working relationships. Share examples of how you've successfully worked in a team environment, and discuss how you can contribute to the Communities Team at emh.
✨Align with Company Values
Familiarise yourself with emh's values: Integrity, Diversity, Openness, Accountability, Clarity, and Excellence. Be ready to discuss how your personal values align with theirs and provide examples of how you've demonstrated these values in your previous roles.
