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- Tasks: Support the Money Matters Team with admin tasks and customer service.
- Company: Join EMH, a supportive organisation focused on community and service.
- Benefits: Gain valuable skills, receive full training, and enjoy a flexible start date.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Perfect for those passionate about money management and delivering great service.
- Qualifications: No prior experience needed, just a willingness to learn and engage.
The predicted salary is between 15000 - 20000 £ per year.
An excellent opportunity has arisen for an apprentice to work for EMH in the Money Matters Team, based at our Coalville office. This varied and exciting role will enable you to develop a wide range of skills and experience in general administrative tasks, such as maintaining and updating spreadsheets and databases, handling printing, scanning, and postal duties. Additionally, you will engage with customers via phone and email. If you have a passion for delivering a great service and an interest in money management, this may be a perfect opportunity. Full training will be provided in line with the company’s standard operating procedures.
Principal Duties and Responsibilities:
- Providing general administrative support including:
- Writing and sending emails, letters and electronic messages
- Printing
- Scanning documents
- Basic data entry into our software systems
- Updating spreadsheets
- Answering the telephone and making outbound calls
- Booking appointments and appointment management
- Supporting tenants to set up email accounts and actively use our customer self-service portal
- Ordering items and processing invoices
- Adhering to data protection and confidentiality requirements
Special Instructions:
- To uphold the vision and values of the EMH group and EMH homes
- To attend fire drills and staff meetings
- To attend training events as required
- To recognise and promote EMH group’s Equality and Diversity Strategy
Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application. The start date for this role is negotiable depending on individual circumstances.
Where you'll work:
Memorial House, Whitwick Business Park, Coalville, Leicestershire, LE67 4JP
Apprentice - Money Matters in Leicester employer: emh group
Contact Detail:
emh group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice - Money Matters in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EMH and their Money Matters Team. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions with a friend or in front of the mirror. This will help you feel more confident when discussing your passion for customer service and money management.
✨Tip Number 3
Show off your skills! Be ready to talk about any relevant experience you have, even if it’s from school projects or volunteering. Highlighting your administrative skills and customer service experience can really make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace Apprentice - Money Matters in Leicester
Some tips for your application 🫡
Show Your Passion: Let us know why you're excited about the Money Matters role! Share your interest in money management and how you enjoy helping others. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Highlight any relevant experience or skills that match the duties listed, like customer service or admin tasks.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to be yourself!
Apply Early: Don’t wait until the last minute to submit your application! We might close the vacancy early if we get enough applications, so get yours in through our website as soon as you can.
How to prepare for a job interview at emh group
✨Know Your Role
Make sure you understand the responsibilities of the Apprentice - Money Matters position. Familiarise yourself with tasks like data entry, customer service, and administrative support. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Customer Interactions
Since you'll be engaging with customers via phone and email, practice how you would handle common customer queries. Think about how to communicate clearly and professionally, as this will demonstrate your commitment to delivering great service.
✨Show Your Passion for Money Management
Express your interest in money management during the interview. Share any relevant experiences or knowledge you have, even if it's just personal budgeting. This will help you stand out as someone who is genuinely enthusiastic about the field.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the training process or how the team upholds the company's values. It shows that you're engaged and eager to learn more about the company culture.