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For Companies At a Glance
- Tasks: Engage with customers, gather feedback, and support community projects.
- Company: Join a forward-thinking organisation dedicated to community impact.
- Benefits: Gain a recognised qualification, hands-on experience, and mentorship.
- Other info: Great opportunity for personal growth and career development in customer services.
- Why this job: Make a real difference in your community while kickstarting your career.
- Qualifications: No experience needed, just enthusiasm and a passion for service improvement.
The predicted salary is between 15500 - 20000 £ per year.
This role provides an opportunity to begin a career in customer engagement and community impact. Applicants should be enthusiastic, people-focused, and motivated to contribute to meaningful service improvement. The post supports our commitment to ensuring residents have a clear and influential voice in shaping the services we deliver.
Key Responsibilities
- Deliver customer engagement activities, events, and workshops
- Gather customer feedback, conduct surveys, and support the analysis of customer needs
- Support community-based projects that promote inclusion and wellbeing
- Develop knowledge of how customer insight shapes policy development, service delivery, and decision-making
- Collaborate with colleagues across emh to build practical sector knowledge
Development and Benefits
- Opportunity to achieve a recognised apprenticeship qualification
- Hands-on experience in customer engagement and service improvement
- Guidance and support from experienced mentors
- Development of skills and confidence to pursue a career within housing or customer-focused services
Please note: No prior experience is required; enthusiasm and a genuine desire to make a positive impact are essential.
Where you'll work
Memorial House, Whitwick Business Park, Coalville, Leicestershire, LE67 4JP
Apprentice Customer Voice Officer in Leicester employer: emh group
Contact Detail:
emh group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Voice Officer in Leicester
✨Tip Number 1
Get to know the company! Research emh and their community projects. This will help you understand their values and show your enthusiasm during interviews.
✨Tip Number 2
Practice your people skills! Since this role is all about customer engagement, try role-playing scenarios with friends or family to boost your confidence in handling different situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and making a difference.
We think you need these skills to ace Apprentice Customer Voice Officer in Leicester
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer engagement shine through in your application. We want to see that you're genuinely excited about making a positive impact and helping residents have their voices heard.
Tailor Your Application: Make sure to customise your application to highlight how your skills and interests align with the role. We love seeing applicants who take the time to connect their experiences with what we do at StudySmarter.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at emh group
✨Show Your Enthusiasm
Make sure to express your genuine passion for customer engagement during the interview. Share examples of how you've positively impacted others, even in informal settings, to demonstrate your people-focused attitude.
✨Know the Company and Its Values
Do a bit of homework on the company’s mission and values. Understanding how they prioritise customer voice and community impact will help you align your answers with their goals, showing that you're a great fit for the role.
✨Prepare for Scenario Questions
Think about potential scenarios related to customer feedback and engagement. Be ready to discuss how you would handle specific situations, as this will showcase your problem-solving skills and ability to contribute to service improvement.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the types of community projects they support or how they measure the impact of customer feedback. It shows your interest and eagerness to learn more about the role.