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- Tasks: Deliver top-notch customer service across various multimedia channels.
- Company: Join a supportive team at a community-focused organisation.
- Benefits: Gain valuable experience, flexible hours, and a friendly work environment.
- Other info: Opportunity for career growth and development in a dynamic setting.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer care.
The predicted salary is between 15000 - 20000 £ per year.
To deliver frontline customer services effectively over all our multimedia channels. These include telephone, e-mail, web, text phone and SMS.
To employ a high standard of customer care in all customer contacts, internal and external.
To provide administrative support as required. This post is subject to a basic DBS clearance.
Principal Duties and Responsibilities:- Handle all multimedia queries, and resolve them promptly in a helpful, respectful and courteous manner.
- Provide a tailored service for our diverse customer base.
- Interpret repair queries and respond within set guidelines including instructions to contractors.
- Manage tenant arrears by sending standard letters as generated by Orchard in accordance with Income management policy.
- Provide advice, including welfare benefits, updating our records, liaising with relevant officers and making appropriate agreements to repay.
- Deal with lettings queries as appropriate for the LA region.
- Keep accurate records of involvement and action taken and ensure that all records, computerised and manual are kept up to date.
- Contribute positively to the CSC team to ensure effective operation of the CSC, which also includes the Customer Experience Team.
- Communicate/liaise with other departments, offices and external bodies to ensure the efficient, professional and effective provision of services.
- Promptly refer calls that cannot be dealt with to the appropriate member of staff.
- Maintain regular and effective liaison with group-based staff.
- Undertake administrative duties as requested, including word processing, data input, post, photocopying, faxing and stationery management.
The start date for this role is negotiable depending on individual circumstances.
Where you'll work: Memorial House, Whitwick Business Park, Coalville, Leicestershire, LE67 4JP.
Apprentice Customer Service Advisor in Leicester employer: emh group
Contact Detail:
emh group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor in Leicester
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling queries across various channels, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your ability to handle customer queries with care and efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Apprentice Customer Service Advisor in Leicester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've handled queries and provided support in the past, so share specific examples that demonstrate your ability to communicate effectively across different channels.
Tailor Your Application: Take a moment to read through the job description and align your application with it. Use similar language and keywords to show us that you understand what we're looking for in an Apprentice Customer Service Advisor. This will help your application stand out!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid long-winded sentences. Make sure your skills and experiences shine through without unnecessary fluff!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at emh group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes great customer care and be ready to share examples of how you've provided excellent service in the past. This will show your potential employer that you’re not just familiar with the role, but passionate about it.
✨Familiarise Yourself with Multimedia Channels
Since the job involves handling queries across various channels like phone, email, and SMS, make sure you’re comfortable using these platforms. Practice responding to hypothetical customer queries through different mediums to demonstrate your versatility during the interview.
✨Showcase Your Administrative Skills
Be prepared to discuss your experience with administrative tasks. Highlight any relevant skills such as data entry, record-keeping, or using software tools. Mention specific examples where you’ve successfully managed administrative duties, as this is a key part of the role.
✨Demonstrate Team Spirit
This role requires collaboration with various teams, so be ready to talk about your experiences working in a team environment. Share stories that illustrate your ability to communicate effectively and contribute positively to team dynamics, which will resonate well with the interviewers.