At a Glance
- Tasks: Support customers with rent arrears and help them maintain their tenancies.
- Company: A caring organisation dedicated to making a difference in people's lives.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Other info: Home-based role with a supportive team environment.
- Why this job: Make a real impact by helping others manage their finances and secure their homes.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 24050 - 26722 £ per year.
Salary: £24,050–£26,722 per annum (RFJ 4)
Location: Coalville, Leicestershire (Home-based with a requirement to work from Memorial House, Coalville at least 2 days per week and as and when required)
Hours: 35 hours per week on a rota basis between 8am–6pm
Contract: Permanent
Are you passionate about helping others? Do you want to make a real difference to people's lives? If so, this may be the job for you.
The Role
As an Income Assistant you will support the Income Team to collect rental income, support customers to prioritise their rent and help them sustain a successful tenancy. You will provide administrative and telephone support to the wider Income Team. Whilst taking arrears actions in line with our procedures, up to the point of issuing a Notice Seeking Possession.
Key Responsibilities
- Manage and support customers with low-level rent arrears and agree payment plans to manage and reduce rent arrears
- Take payments, set up direct debits, and process refunds
- Maintain accurate records in our housing management systems and other portals
- Handle and resolve customer enquiries providing support and making the necessary referrals
Income Assistant employer: emh group
emh is an exceptional employer, offering a supportive work culture that prioritises integrity, diversity, and excellence. With a strong commitment to employee development, including extensive training opportunities and a generous benefits package, our Joiners can thrive in a dynamic environment while making a meaningful impact in the communities we serve across the East Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Income Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who work as Income Assistants. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to income support and customer service. We recommend role-playing with a friend to boost your confidence and get comfortable with your answers.
✨Tip Number 3
Show your passion for helping others during interviews. Share personal stories or experiences that highlight your commitment to supporting customers and making a difference in their lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and you’ll find all the latest opportunities right there.
We think you need these skills to ace Income Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Income Assistant role. Highlight any relevant experience you have in managing customer enquiries or handling payments, as this will show us you're a great fit for the job.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for helping others and how you can make a difference in people's lives. We love seeing genuine enthusiasm!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and get straight to what makes you the right candidate.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at emh group
✨Know Your Stuff
Make sure you understand the role of an Income Assistant inside out. Familiarise yourself with the responsibilities, like managing rent arrears and supporting customers. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Show Your Empathy
Since this role is all about helping others, be prepared to discuss your experience in customer service or any situations where you've supported someone in need. Share specific examples that highlight your ability to connect with people and resolve their issues.
✨Practice Makes Perfect
Rehearse common interview questions related to the role, such as how you would handle a difficult customer or manage multiple tasks. Practising your answers will help you articulate your thoughts clearly during the interview.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about the position.
